Bank of America (with Drive-thru ATM) Maple St, Carrollton

Bank of America (with Drive-thru ATM) Reviews

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  dustin Bradley
  1

  Always closed. For a long time now, the doors are ALWAYS locked. Some of us need more banking services than an ATM can provide. This place used to have some great staff — no more.

  Response from the owner

  Hi Dustin, we are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need additional help with your account, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Pricilla Carter
  1

  Have gone to this location repeatedly and at different times. There is NEVER anyone at this location and never and help. I honestly thought this location was still closed since covid hit... Seeing as how the pipes are still not connected to the building and you can only use the atms at this location. So I get a response saying they might be closed for covid ? Why the heck does your google search say they are open ?

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

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  Eva Ramey
  1

  Tried to get money out of the 3 ATMs at this location. 2 of the ATMs had no funds and the 3rd one was locked inside the building. This is horrible service. Feel like canceling my account here. Wad told by phone call this place was operational.

  Response from the owner

  Hi, Eva. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• K

  Kenneth Williams
  2

  It's hard to believe this is the closest branch around for a good distance and they have no one to help a current customer set up a new account for their teenage child. All they have is teller service. This is ridiculously horrible customer service. I'm really considering switching banks. There's too many of what's suppose to be my bank that I can't access.

  Response from the owner

  Hi Kenneth. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^nicole

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  Bruce Pajak
  5

  I've been very happy with Bank of America for many years now. My only disappointment is now that I live in Alabama, there aren't any Bank of America branches in Alabama. So I have to drive into Georgia if I need any paper copies of my account info.

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  Emma Merritt
  1

  Was told I’d get a promotional deal for their Cash Rewards credit card ($0 Annual Fee, 15 months 0% APR) since I was a student trying to start building my credit. I was lied to, was charged the annual fee and charged 20.24% APR anyway. Now I’m stuck with paying off a credit card balance with terms I was lied to about while I’m struggling financially due to COVID. The guy took full advantage of my credit card inexperience and threw the “15 month” promotion in my face to make a sale. Now my credit is declining. I called the BofA credit card customer service line and was told they’d put an investigation in order and that I’d be emailed about the details. Haven’t received any update or notice. Going to pay off the card, close my two accounts and leave to USAA. Terrible experience.

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  Lisa Allison
  1

  I called in at 2:00 pm on 9/10/18 to this branch asking for the operator to please help me locate a branch near me. She rudely told me, "I can give you the address to OUR location."-accentuating the "our") Umm...I didn't ask for directions to your branch. Then, after hearing I didn't live in Carrollton told me she could not help me that I would have to go online to find that information. I was not able to look online at that time which is EXACTLY why I was asking for her help. It would've taken her 2-3 minutes to help me. :/ Poor, poor customer service. Buckhead branch is MUCH nicer.

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  Debbie McIntosh
  1

  Why would a bank continue to to back a loan for a city council that has apparently played shell games with tax payers money? Based on open records requests for Temple there seems to be numerous problems. Can this be explained please?

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  Christina Young
  5

  The employees are rude and if I bring in a check that is made out to me is from Bank of America I shouldn't be charged 8 dollars,that outrageous. This has got to be the worst bank ever.

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  Jeffrey Prince
  1

  What a waste of time. Says on google "closes at 4pm." I was there at 3:05 pm not one person in that place. Waste of my time and gas.

  Response from the owner

  Hi, Jeffrey. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. If you need any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph