Bank of America (with Drive-thru ATM) E State St, Redlands

Bank of America (with Drive-thru ATM) Reviews

• w

  wesley major
  1

  More than twenty people in line/two windows open? 2pm But hey, if you want to open a new account step right up! Ridiculous

  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• Y

  YESSENIA
  1

  Rude bank teller That's why I don't bank here but on edd due to pregnancy they chose this bank . Smh get a new job if you don't like this one bitter a$$ lady !!!

  Response from the owner

  Hi, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• M

  Madeline Schueren
  1

  Fine if you like standing in line for 40 min to find out they don’t even have the thing you need

  Response from the owner

  Hi Madeline, we know your time is valuable and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• D

  David Luling
  4

  I arrived at 12:30pm and ran thru the line inside fairly quick. I thought it was going to take a lot longer than it did. But it didn't. Sheesh!

  Response from the owner

  Hi David. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. Have a nice and safe day. Thank you. ^susan

• d

  dan2468101214
  1

  I've been a reliable customer for over 10 years and have a Checking and Savings account here. Bank of America failed to flag certain suspicious activity on my Visa card for several months. Basically, someone had stolen my card information and used it to pay an online merchant over and over again, sometimes multiple times per day, but often spread out, and the amounts were small. I did not lose my card and do not let anyone else use my card. The total amount of money stolen from my account via these unauthorized transactions was over $1,700. I submitted a claim, going all the way back to October of 2020, and Bank of America denied the claim, saying that I was "too late" in filing the claim. Of course, this was only a few months ago, and I filed it as soon as I found out. I appealed the claim a couple weeks ago, and still haven't heard anything back.

  Response from the owner

  We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• S

  STAR GOAT
  5

  Long long line but the teller made up for the wait! She helped me beyond my expectations!

  Response from the owner

  Hi. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• S

  S J Gee
  1

  This Bank of America branch is slow. There's always a long line. The manager knows there are customers waiting and doesn't care. This manager needs to be fired. The "security guard" is not doing her job. Don't go to this branch.

• E

  Eugenia Salim
  4

  Every workers here are very helpful and patient and at least they're sticking with their business hours, especially during uncertain times like this. Unlike the one across the street (*citibank). I've been helped by almost every tellers that works here since my visits are always to deposit money. And I have to say they're all very nice and helpful!! Especially Jason. He's the one help me the most and he remembers little things that makes me as a customer feel welcomed and important. Thank you for all the hard work, guys!!

• M

  Mike Peña
  5

  The relationship manager Mario Silva was extremely professional and helpful! I highly recommend him for any of your banking needs! Specially if you speak Spanish!

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America, Mike. We appreciate you taking the time to let us know.

• L

  Lotus G
  1

  So disappointed with the service of Bank of America on State Street Redlands. It is impossible to reach them by phone and make an appointment. Sadia, the branch manager, doubles as a receptionist was not helpful at all. I waited three hours for a signature verification that they did not do in the end. They said that they had a policy against doing it. Other banks provide such services. The worst part was they would not give me a letter/email saying that it was against their policy to verify the signature. Their parking lot is small and overcrowded. There are many better banks. Will take my money elsewhere.