Bank of America (with Drive-thru ATM) South La Grange Rd, Frankfort

Bank of America (with Drive-thru ATM) Reviews

• K

  Kimberly Beranek
  1

  Seriously, I went to two different branches and it was a ghost town…. No employees!!!! Drive through was closed and the Frankfort literally had one teller and two other employees sitting at a desk doing god knows what. I WAS going to open up an account but after going to two different branches with no luck, I am definitely changing my mind.

  Response from the owner

  Hi Kimberly. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^tasha

• L

  Lisa Olsen
  2

  I’m getting tired of getting abandoned property letters for my children’s savings accounts! I got these accounts to “save” money for my kids, not to get threats it will get closed out and given to the state!

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• K

  Kimberly Holt
  1

  I went to the bank to cash my 401k check. After giving the teller everything that was required to case this check.. she informs me that she needs to speak to a manager namely Jamila Abu-rumman. The then manager comes over to me to inform me that she couldn't cash a non customer check over $500.00. I then told her that's not true, I have cashed checks in that bank for over 5000.00 before. She informs me that since she has been there the 500.00 policy has been the policy. I knew she was lying, after she look at me, up and down( and maybe I wasn't dress for her liking, nor the color of my skin was of her liking). She refused to service me and continued the same lie. I then went to my car to phone customer service and I was told there is no such policy within Bank of America!!! It is left up to the disgression of the manager. If she would have simply told me that she was uncomfortable serving a black person..that I can take and understand. But to out rite lie!!!! If this is your company policy to lie to customers, I would think this is a bank that can not be trusted!!! When she told me to kindly take my business somewhere else. I went to the next Bank of America, in Tinley and had no issue on cashing my 401k check. I guess there are more people like me in Tinley. I will never go to this bank again !!!! Never in my years have I been treated so disrespectful cause of my clothing or the color of my skin. If I could rate this Bank a zero I would !!!!!!!!

• M

  Marilyn Small
  2

  Permanently closed on New Lenox! Are you kidding me?! I'm considering changing banks!

  Response from the owner

  Hi Marilyn, we are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need additional help with your account, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• R

  Ray Lemar
  5

  Awesome bank location. I love Bank of America because I travel all over the country and you are likely to find one.

• A

  Abraham Davydov
  1

  14 BANKS AND NOT ONE OPEN BECAUSE OF HOLIDAY!!

• d

  derper derp
  1

  Have fun trying to get someone on the phone.