BMO Harris Bank South La Grange Rd, Frankfort

BMO Harris Bank Reviews

• M

  M Nelson
  5

  I visited the branch today to open up several bank accounts for my business and personal . Ali was very helpful , patient , and knowledgeable. After being mistreated at another bank (not BMO) I was relieved to find a bank who cared . The branch manager was also extremely nice and helpful . Thanks guys !

  Response from the owner

  We are so glad to hear about your experience. Thanks for taking the time to share your feedback! We will be sure to share this with our team. Thank you, BMO Digital Care Team

• G

  Gary Gnade
  4

  The service was great. It’s sad that BMO is shaming their employees that are unvaccinated. It is now very evident that there is no difference between vaccinated and unvaccinated when it comes to spreading Covid so therefore either everyone should be wearing mask or nobody should be wearing a mask. I see this is very discriminatory and you should correct protocol.

• T

  Tanya Fook-Marshall
  5

  Today I received excellent customer service from Ms. Hannah B., Service Manager at this branch. I had difficulty finding a check of a sizable amount online and on my statements. She was very kind and patient with me, and took the time to assist in locating the check. Although she wasn't able to find the check, I now know that it is outstanding. I can now accurately balance my account. Thank you Ms. Hannah for being so nice, and helpful, thus relieving my stress today! I recommend this branch based on this and prior pleasant experiences!

• M

  Melanie Ellexson
  1

  staff does not follow up with promises. I was told a bank officer would call me the next morning....thats been 10 days ago. Why isn't the lobby open? Every other bank is able to open and be safe. I'm changing my account.

  Response from the owner

  Hi, Melanie. Thank you for taking the time to bring this to our attention. We apologize for the recent experiences you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• K

  KMA 1111
  1

  Calling the 888 number for customer service is the absolute worst. Plus, they outsource their employees from other countries. Seriously??? They screw things up. I’m headed to Chase Bank!

  Response from the owner

  Thanks for reaching out to us regarding your recent experience. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• i

  its inappropriate
  1

  I came here from out of town to purchase a vehicle with a cashier's check with ower of the vehicle with me. The staff were not familiar with how a cashier's check works. A cashier's check is guaranteed funds. Anyway the owner was able to deposit his money after dealing with three incompetent staff members. Bank tellers as well as bank manger were VERY RUDE.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• M

  Missy S
  5

  The staff here are very pleasant and informative on what you need for your accounts. Never too long of a wait, but if you do, the staff are very apologetic about it.

  Response from the owner

  Hi Missy, thank you for providing us with your rating. We’re very happy to learn of your great experience. If you have any additional feedback you can share to help us continue to provide great experiences for our customers, please email us at [email protected] and include your full name, phone number, as well as a brief description of your experience. We look forward to hearing from you! Thank you, BMO Digital Care Team

• L

  Leo Szott
  1

  Don’t get me started about their service. 😠 I have no idea why I trust this bank with my money. Going to take my business elsewhere. 😤😤😤

• J

  Jill Swanberg
  2

  Staff isnt very friendly. Tried to get a loan, loan officer would never get make to us.

• J

  Jim G
  1

  Bad service, mean manager, rude tellers. Go to Chase across the street!

  Response from the owner

  Hi, Jim. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Frankfort, IL branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team