Bank of America (with Drive-thru ATM) S Harvey Ave, Oklahoma City

Bank of America (with Drive-thru ATM) Reviews

• S

  Sue Jones
  1

  This is by far the slowest Bank of America in town. The line is always long. Not because of an overwhelming amount of customers. The tellers are very slow and take forever with each customer. There are a few that are good, but a majority have zero sense of urgency. Which leads to a long line. Pair that with only 1 or 2 working at a time. It’s a disaster. This locations needs more people or improved training for some of these tellers.

  Response from the owner

  Hi, Sue. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• B

  Briseyda Amador
  1

  If I could leave 0 stars I would. Claims to be for the community but is not. My Hispanic father received terrible customer service at this bank by another Hispanic female. He was inquiring about a loan and was disrespected. Will be sharing the story about this experience with the local news as I’ve done interviews with them. Yuck do better.

  Response from the owner

  Hi Briseyda, I'm sorry to see your father's experience with our financial center team wasn't a positive one. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• C

  Charles Reed
  1

  Me and my girlfriend went in on December 13th an talked to a lady and opened a account which we deposited my girlfriends life insurance check from Canada. And they said it was going to take 30 days to clear. Yesterday we called up the customer service number and finally got a hold of someone at another store because we couldn't ever get ahold of a person at this location. And the lady said that there is no check that was deposited?? Thank God I still kept the paper they gave us a month ago when we opened the account. And I will be calling the place that issued the check to see if they got the money yet I'm having to do there jobs I guess I should have went to a better bank that could at least answer the phone an give my girlfriend and I some answers.

  Response from the owner

  Hi Charles. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• M

  Maegen Bright
  1

  Very rude disrespectful and just assumed something was wrong with the checks we we're cashing. They have you waiting for 45 minutes then tell you no!?! Seriously the worst place. Went to Norman and had absolutely no problems at all!!!

  Response from the owner

  Hi Maegen. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• B

  Brenda Morales
  1

  I just had to had to come here because it's close to my job! Been here a few times, but it's always the same thing full of people and taller are very very very slow

  Response from the owner

  Hi, Brenda. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• R

  Regina Gorzik
  3

  Was waiting in line over 10 minutes & a lady comes in behind me and instead of helping the people that were waiting, the teller called this lady up because I guess she had left but they were helping other customers before she came back. Finish the line waiting & then you can Complete her transaction!!!!!!!! It makes no sense to me!! I only come here because I have to for work but this is another reason why I haven't switched from my bank to this one!!

  Response from the owner

  Hi, Regina. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jacob Mercer
  1

  I was one of 15 people standing outside in the cold waiting for them to open. We all watched as the employees walked around inside even coming up to the doors at one point only to turn around and walk off. They opened 20 minutes late with no explanation.

  Response from the owner

  Hi Jacob, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• J

  Jonathan Gallozo
  1

  Worst service ever. Always understaffed, a visit will take you more than an hour, if the banks is even open... They tend to close super early or not open at all some days. Dont open an account here!

  Response from the owner

  Hello Jonathan, we apologize for the inconvenience. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^mark

• C

  Carrie Judd
  1

  They never have enough help. I'm standing in line to make a commercial deposit at this very moment. There is ONE teller and TEN customers in line! Management stands around and ignores it ALL! This is absolutely the slowest, worst location. People with jobs can't stand in line for an hour waiting on change and a deposit! AWFUL!!!!

• j

  jerry webster
  1

  One banker! Management knows it will be busy at this time every day. 12 people in line, 2 managers at the desk in the corner. Why is it so hard to have a reasonable amount of staff on duty. This bank does not care about its customers time. Avoid BOA if at all possible... Or plan on wasting allot of time...