Bank of America (with Drive-thru ATM) N Estrella Pkwy, Goodyear

Bank of America (with Drive-thru ATM) Reviews

• D

  Dale Lane
  1

  Always a pleasure going to this bank always understaffed and lines out the door. How about instead of having an employee walking around with an IPad asking why we came in today, get them behind the counter. What a mismanaged bank.(Updated 5-6-22) Some things never change. (Updated 5-21-22) 1 teller and at least 20 customers in line! I need a new bank! .

  Response from the owner

  Good morning Dale. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• R

  Ray Landingin
  1

  I have been going to this B of A branch for a few years only because it is close. This branch only has 1 teller every time I come to make a transaction. The management here does not make any adjustments to accommodate how busy it gets. 1 teller if it’s slow, 1 teller if it’s busy. One speed setting…slow. Efficiency is zero. Employees are nice but service needs major improvement.

  Response from the owner

  Hi, Ray. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Marcans
  1

  Given the awful reviews one would think that this location would take note and make some attempt to do better. A long wait because they care to put 1 Teller when the bank opens and for a while after. Very nonchalant about this.

  Response from the owner

  Hi. We are disappointed to hear this. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• M

  Mandeep Dulku
  1

  This is ridiculous. Trying to do a wire transfer and was told I need appointment. Looked online to make appointment and no appointment available for 2 days. This branch is the reason I will be closing my accounts business and personal from boa. I had to write a check to a friend who has an account with bbva and he did the transfer. They did it the same day. If anyone ask why I closed my accounts I will say because of this branch. Reply to your reply: Yes you can only do a $1000 wire transfer online. I needed more and wasn't going to wait a week to transfer my own money.

  Response from the owner

  Hello Mandeep. We value your business and are sorry that you were disappointed. Your feedback is important to us. Wire transfers can also be conducted via online banking. Please visit https://www.bankofamerica.com/deposits/wire-transfers-faqs/ for more details. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. Thanks. ^viviana

• J

  John Sifuentes
  1

  Evertime I come here I get up set, (1) teller, I just spent half hour,in line, long line, 1 teller, and a bank manager telling a customer, she couldn't help her on her business, cause she is or going to lunch, under staff, for the worst reasons

  Response from the owner

  Hi John. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  Jason Brummer
  1

  Appointment at 9:30 am to open an estate account. Took off the entire morning from work for this appointment that was scheduled days in advance. We had, AND confirmed, that morning everything WE needed to bring to the appointment. After one hour and several 'updates' from our banker... They're still on hold because the legal departments automated system is "experiencing a higher than normal volume of calls." Pretty sad when an organization can't even get in touch with it's own department. After an hour of making ZERO progress, we decided to leave.

  Response from the owner

  Hi Jason. We're concerned to hear this and appreciate that you took the time to tell us this, even though you were disappointed with our service. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^tasha

• D

  Di Nye
  2

  This branch doesn't listen to it's customers. Hadn't been to inside of branch in a year (just used the ATM). Can't believe the same problem still exists NOT ENOUGH TELLERS! especially during lunch hours when most customers go inside to do banking biz. during their lunch breaks. Problem: 1 teller about 10 people in line, 2 other employees can see this but no movement to assist...really! I miss BofA branches in grocery stores

  Response from the owner

  Hello Di, thank you for coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. We appreciate your feedback and we'll share this with the leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• M

  Moseha Barrett
  1

  Open an Account online. Next day its closed and the money is gone. I cant access customer service cause my number is invalid. They do not answer at this location and i have been dealing with this problem for months. I just want my money back. I do not recommend this bank or affiliates please seek another establishment or bank.

  Response from the owner

  Hi Moseha. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^tasha

• r

  reuben smith
  1

  Disappointed in how BoA has moved in management. It used to be much better.. 10 people in line and 1 teller. If you have the customers, stay staffed to service them. An ATM isn't always the answer.

  Response from the owner

  Hi Reuben. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• C

  Chantel Barnes
  1

  Unfortunately I have to even give 1 star to leave a review. I have NEVER been treated so poorly by a credit union in my ENTIRE life. Setting up the bank account was a miserable hassle that they messed up, I'm not allowed to cash my paycheck, make with drawls, or "negotiate" my paycheck whatever that means. Then I have to call a number to be put on hold, just to cancel my bank account. Seriously? This is not how you keep customers. The professionalism just might as well be the same as a brick wall.