Bank of America (with Drive-thru ATM) Hartford Tpke, Vernon

Bank of America (with Drive-thru ATM) Reviews

• S

  Scott Buckler
  5

  Jessica has been wonderful and supportive helping me with my parents accounts after both passed. I can't say enough. She went above and beyond.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America, Scott. We appreciate you taking the time to let us know.

• M

  Marianne Friedman
  1

  This bank has the worst wait lines....they never have enough tellers. Not to mention thier 6ft apart policy makes the line even more unbearable. The shields are so small you can barely get the deposit through the hole.Not the staffs fault , but severe poor management

  Response from the owner

  Hello Marianne. We are sorry that we did not meet your expectations. Your feedback is very important to us. We’ll certainly be sharing your feedback with our leadership team. ^nicole

• j

  joseph anderson
  1

  pointless bank as it is NEVER open. long wait times, no drive through teller. employees are nice though.

  Response from the owner

  Hi Joseph, we are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need additional help with your account, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• S

  Stephanie Ruggiero
  5

  Had to write a review after coming in today for a bank check, staff was super professional and helpful. They're abiding by social distancing with markers on the floor and have multiple people walking around to help direct people. They had complimentary water bottles too. The woman walking around directing people was really considerate, I think her name was Ann Marie and she sat an elderly couple down and personally helped them instead of having them wait in line with all those other people which I thought was just so sweet. Happy that the bank felt safe in these crazy times and all the tellers were friendly and helpful too!

• D

  David Wilkus
  1

  The staff is friendly here but this branch is constantly closing, seems like a monthly thing and is very inconvenient. When you call the phone just rings. The branch in manchester, CT is open but the line to get in is wrapped around the building and the wait times to get in are ridiculous.

  Response from the owner

  Hello David. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• T

  TeeStall
  2

  Suffers many of the common issues with BoA... A tad overkill on the "friendly" customer service, it never feels genuine. They also treat you like you've never been in a bank before. Lousy hours during the week results in a ridiculous line on Saturday morning, which is generally handled by one to two tellers while someone stands around with a smile painted on their face telling people that they should just go use the ATM instead of waiting. I'd recommend using United Bank up the road instead, they're even open after work hours on Thursdays and rarely have any lines on weekends.

• J

  Jackie Ryan
  1

  So it's not enough that you close branches so our store managers need to drive miles to make deposits but you cant even maintain night deposit drop boxes. This is blatant disregard towards a corporate customer.

• N

  Nouman Aslam
  1

  They are super slow , not fully staffed, don't think about people in queue when they stuck with any customer , right now I m there and waited for 20 min but they still stuck with the same customer

  Response from the owner

  Hi, Nouman. We are sorry that we did not meet your expectations. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• L

  Lynsea Russi
  1

  Often when I come here wether it is on a weekday or Saturday and there is always a line and only 1-2 tellers working. Why is that? There are about 5 places for a teller to work. And this is just one issue that I have had with BOA.

• A

  Anna
  2

  They’re nice but lines around the block to get in. I waited atleast 30-40 minutes to get what I needed. It’s frustrating.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/