Bank of America (Lobby Service Only) Smith St, Perth Amboy

Bank of America (Lobby Service Only) Reviews

• E

  Elizabeth Magana
  1

  There is always one sometimes maybe two tellers in the front and they take forever to help you. I walked in for a Debit card replacement and the lady at the front desk did not want to help because I did not have an appointment. She said she could not leave the front unattended, it is always unattended when I go in 🤷🏻‍♀️!

  Response from the owner

  We appreciate you coming in. You may be able to save time by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• A

  Anna irizarry
  1

  The worst office of them all. With three people in line I decided to wait in line to complete my transaction ( could not be processed throught debit card), 45 minutes later I was finally taken care of. 45 minutes to take care of three people. There were two tellers when I walked in but as soon as she finished with the person she was dealing with she disappeared. So 3 people (I was the 4th) took the one teller 45 minutes!!! How is this office still open?!? Horrible , Horrible, horrible, strongly considering switching banks!

• N

  Nathalie Etienne
  1

  This bank is HORRIBLE ! And the staff is even worst. I went to cash a check that was under Bank of America so I brought my ID expired and Gave it to them. Told the tell I lost my New ID and they wouldn’t cash it. WASTED ALL MY TIME. ( waited 30mins in line btw ) My face my name everything matched but because my It was my expired ID I couldn’t cash it. The only bank that ALWAYS give a hard time. THANK GOD! I closed my account with them. HORRIBLE ! I only gave them 1 star just cause I couldn’t give them a ZERO!

• G

  Golshan
  2

  During this pandemic no one's cleaning the atm machines. The machines take a whole hour to fix everything. No where to sit while waiting. Horrible experience.

• M

  Mario M
  1

  Poor customer service!! Only one teller, 5 people walking around talking to each other. This place need better management.

• J

  Jose Pinto
  1

  This branch is Number 1 of the worst. Be prepared to wait in line for over 45 minutes. Horrible and poor customer service..

• J

  Jessica Santana
  1

  Why is it that there’s many employees working in this branch and there’s only 1 teller assisting customers. It’s ridiculous the amount of time each persons has to wait to be attended.

• N

  Nurissa abreu
  5

  Great experience, polite and helpful staff, very clean and organized place, respectful and friendly atmosphere.

• p

  pink xoxo
  1

  Bad customers service!! long line just to make a simple deposit.... and is no line for business

• T

  Tammy Caron
  1

  This facility is unhelpful, rude and disrespectful of there clients.

  Response from the owner

  Hi, Tammy. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^alma