Bank of America (Lobby Service Only) E Seminary Dr, Fort Worth

Bank of America (Lobby Service Only) Reviews

• J

  Jenny Yeager
  1

  I should have really taken seriously all of the crazy reviews for this place. I have to say that I don't know how on earth this place hasn't been shut down. It is by far, the worst business of any I have ever had the misfortune of walking into. I thought the drive-thru was bad, but ry standing in line for an hour, to finally getting up to the teller who walks aways for almost20 minutes. I had enough after she came back like I was the incompetent one. Go to Hulen, or anywhere else. They need to fire th whole places start from scratch! Wish there was a -5 stars

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• K

  Kevin Robinson
  5

  This location was very busy on a Saturday morning. A lady from the bank came outside to serve the customers in line🙂 My teller was extremely helpful and courteous, and told me about the banks direct deposit services and helped me greatly! Thank you arasella. Sorry. I know I spelled her name wrong.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America, Kevin. We value having you as a client.

• L

  Luis Santamaria
  1

  This is the worst branch Bank of America has nationwide. Management at this branch do not care about customers or employees. You always have to wait over 45 minutes to do any transaction. The worst part is the culture. When you make a suggestion Or give them feedback to help them improve, they say that they do not appreciate those comments and that we should understand because they are short staffed. Who’s fault is that? They need better management

  Response from the owner

  Hi Luis. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• t

  tiffany matthews
  1

  Been waiting in line for the commercial line since 12:44pm and it’s 1:15pm and I’m still 5 cars back. I get having to deal with larger amounts of money and didn’t business issues arise, but you either need two lanes open for business, or you just need to go faster! Chase bank spends less than 5 minutes per car, and have public restrooms for their customers! Lastly, I understand the value of money, but when it comes to a Business, Customers are the first priority, and sitting in line for 35+ minutes waiting on change isn’t okay!!

  Response from the owner

  Hi, Tiffany. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• a

  amila herathrandeny
  1

  Store doesn’t have Any post Says, how many people can go in side store. After I go inside stay inside, I don’t like they rudely kick me out and saying we have too many people in side.

  Response from the owner

  Hi Amila. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• G

  Gallero Flores
  1

  You like all the negative reviews you should of never kicked me out It’s me the one that sold animals😏

  Response from the owner

  Hello Gallero, if you need assistance with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  John Clentis Simpson 111
  1

  Lousy service and rude as heck I will never give them my money again . I took money out and left . They have 2 people service 15 people in line While 3 to 5 other employees are sitting at desks doing diddly sqwat

  Response from the owner

  Hi John, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• A

  Alicia Villarreal
  1

  No help at all bank hours have changed making it hard for people to get seen, lost my debit card so I couldn't deposit and got charged over draft fees , bank hours say 9am and Google maps hours say 10am. I've been trying to go since Thursday to get a temporary one but unfortunately every time I go its closed or theres too many people that by closing time you cant get seen. Very unprofessional will definitely be closing out my account that I've had over 5 years with them.

  Response from the owner

  Hi Alicia. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• V

  Verenica Revilla
  1

  Every time I bring my mom for her withdrawal they always take toooooo long . For either deposit or a withdrawal. Simple transactions and too long of a wait

  Response from the owner

  Hello Verenica. We understand your frustration and know your time is valuable. We’ll certainly be sharing your feedback with our leadership. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Sharp End
  1

  BOA is the worst place to put your money, especially this location! Overheard an overweight employee behind the glass talking about me in Spanish as I walked away from the counter, guess what? I did hear you y hablo español también!

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica