Bank of America Financial Center E Mockingbird Ln, Dallas

Bank of America Financial Center Reviews

• G

  Gabby Jack
  1

  Horrible Horrible customer service ,I came in around 3.45 straight from my business.Had no idea I had to keep mail with pin to have access to my funds i been with BOA for 5 years 2 Accounts ,business and personal and I never felt so good unwanted lil young girl at door was looking at watch when she saw me come across parking lot, every customer she looked.Rule 1 never make your guest feel unappreciated.Coming from a successful selfmade business owner.Made me sit in the lobby went got lady lady asked me did i have paper duh no. Lady talk talk to people in office never came i left. BOA Tell your employees Never Judge a book by its cover.

  Response from the owner

  Hi Gabby. We value your business and are sorry that you were disappointed. This is never the experience we want for our customers. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• P

  Phorn Uy
  5

  Ashley was Professional, fast and easy to work with. Thank you for your time and service!

  Response from the owner

  Hi Phorn. Thanks for letting us know how helpful Ashley was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• E

  Eddie D
  1

  Fairly good luck in the past getting in and out quickly making deposits. Today was a different story. One teller about 10:15am, four people in line in front of me, about a fifteen minute wait to get up to the window. Another teller finally did make an appearance at the slot next to the one teller, just didn't open up her window for business. Sad they treat their customers this way. Same at the Fair Park office and well as the Old Town location. Roll the dice and gamble on getting in and out quickly. Can't seem to open up a window when necessary!

• A

  Anthony Hutton
  5

  Now, that's what I call service! Marsha greeted me at the door with a welcoming smile and was able to assist me in a matter of minutes. I definitely recommend this branch if you want quality and friendly service.

  Response from the owner

  Hi, Anthony. Thanks for letting us know how helpful Marsha was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• S

  Stephen
  1

  God awful - I HATE THIS BANK. I have been a customer of Chase since it took over whatever bank I had back in the way when. Although I tend to not be a fan of corporations or banks, Chase does a good job. I have been doing business with BoA on behalf of my 87 year old mother. The difference is quite stark. First of all - the hours. Is this 1974? No. BoA seems to still believe in "bankers' hours" that are completely inconvenient for working customers. Secondly - ridiculous rules. I have attempted to deposit a CASHIER'S CHECK to my mother's account at BoA and was told, "Ooooh, sorry. Your (cashier's) check is older than 180 days. BoA doesn't cash checks older than 180 days (with such a sweet smile)." A cashier's check is basically cash. The amount of the check was minuscule in comparison to the amount of money already in the account. I shrugged my shoulders, walked next door and deposited the check into my Chase account. No problems. No questions. The amount of money in my account is minuscule compared to the amount of the check. I wrote a check and deposited it into my mom's BoA account. What a pain. My Chase checking account is also completely free. With direct deposit I pay nothing. If a check is going to bounce, they warn me as soon as the check is pending so that i can cover it and incur no fees. I can't even say that for my credit union. Hope you get a clue, BoA. Maybe the recent scandal with your agents opening accounts is forcing your to make things so inconvenient?

• J

  Joshua Lehmann
  5

  Michelle and Laura are the sweetest people and we’re so incredibly helpful today! Definitely the best BOA branch I’ve ever been in. Stop by and ask for their help with anything banking needs you may have! Thanks again guys!

• C

  Colte Koen
  5

  I'm not sure why the other two users had such a bad experience but I've never had a bad experience in this bank. As a business owner, I go in all the time and I've always had a much better experience than at other banks.

• S

  Sunshine Ellis
  5

  Like the small town bank you always wish you had. Extremely efficient, friendly and they want you to come back. Top notch banking, which I can't say for other BOFA locations

• R

  Rey Peralta
  5

  Wow... super fast customer service Alex did an amazing job... 👍🏻 Very happy with her assistance!!! Really recommend her to everyone