AT&T Store E Mockingbird Ln, Dallas

AT&T Store Reviews

• N

  Nick Norris
  5

  After my phone was shredded when it dropped on roller coaster tracks, I stopped in here to pick up a new one. Quick and detailed service, knowledgeable on the products, and accommodating with all my questions when setting up the new phone. Camilo and Claudia were my hero's and got me back to being able to work from my new phone well before my first appointment of the day.

• L

  Lindy Singer
  1

  We were the only ones in the store on a Sunday afternoon. The guy working said we needed an appointment to get a new phone, and there were no appointments left for the day even though there was no one else in the entire store. We went to the AT&T store off Greenville & Lovers instead.

  Response from the owner

  Hi Lindy! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!

• A

  Andy Stegner
  5

  I have only ever purchased accessories from this location but they are always friendly, the store is clean and they are knowledgeable.

• H

  Harley Cozewith
  1

  My husband and I ordered new phones by phone and had them delivered to the store as we were out of town and porch pirates are an issue in our neighborhood. Upon our arrival at the store, the AT&T employee chastised us for having the phones delivered to the store even though this was an option on purchase. We were not told when we purchased the phones that we would need an appointment to set them up and an appointment wasn’t available for 4 days. We would also need to back up our old phones at home because the store doesn’t have WiFi?! How does the AT&T store not have WiFi?! Totally unsatisfactory experience. Will not go there again.

  Response from the owner

  Hi Harley! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!

• M

  Marian Aparicio
  5

  The salesperson Geovanni went above and beyond our expectations for getting a new service. He explained everything and gave us the best options for our needs. He truly turned my husband day around.

• J

  Jason Bennett
  1

  Sales person signed me up for 2 lines when I only wanted 1 didn't tell me about activation fees

  Response from the owner

  Hi Jason! I’m sorry to hear you received conflicting information and that it resulted in a trip to the store. Our number one goal is to provide you with exceptional customer service, and it sounds like we missed the mark. Email us at [email protected] so we can work with you to make things right. Please include the name and number on the account, the address of the store and date of your visit along with a brief summary of your experience.

• E

  Ellen Batchelor
  5

  Geovanni was great to work with! Very knowledge and friendly. We came in near closing, not realizing how long the upgrade process would take. He was super patient with us and still took the time to go through everything with us and not rush us out the door. Great customer service!

• A

  Amanda Rhodes
  5

  Had a great experience at this store with George! He was quite helpful and responsive to all the questions I had while setting up my new plan. I came to the store because of a promotion but after the exceptional service I received from George I feel better about choosing AT&T.

  Response from the owner

  Thanks for the shout out, Amanda!! We LOVE hearing about the wonderful experiences our customers are having in our stores! It is our mission to make our customers #GenuinelyHappy, and I'm so excited we could make that happen for you!! Thanks for being a loyal AT&T customer!! Great job taking care of the customer, George!

• Y

  Yajaira Diaz
  5

  Everything went so smooth and Jorge was so helpful☺️

• Y

  Yadira Romancelly
  1

  Not very helpful. No prepaid phones in stock. Demanded masks.

  Response from the owner

  Hi Yadira! Thank you for bringing this issue to our attention. We will share your comments with leadership