Bank of America Financial Center Castro Valley Blvd, Castro Valley

Bank of America Financial Center Reviews

• D

  Darkwing Duck
  1

  Appointments times are pointless. Hassled for information they already had. Wanted me to call a phone number via email which I could not verify as BoA. Checked all the do not contact info on accounts but they still texted me to join Merril Lynch. I texted stop. They called me and emailed me to join Merril. I repeatedly said stop. They said to call another number to get them to stop. I got nasty with them and they finally stopped. I thought I'd need a lawyer since they were in clear violation of the laws.

  Response from the owner

  I'm very sorry to hear this. We'd like to find out more about your experience so we can continue to improve. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• S

  Sasha Garcia
  1

  Unfortunately like others have said they just don’t provide enough tellers so the wait is super long. There are lots of things people need to do in person like request a cashiers check, make a transfer to another person etc that you can’t do online. They should not cut back so much that the experience goes from a 5 star to a 1. People will start moving their money to other banks. Also there sometimes are multiple security guards but they just hang out in the back. One security guard should be in the front at the ATMs.

  Response from the owner

  Hello Sasha. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• B

  Bryan Madeira
  1

  An ATM at this location ate my checks without depositing them into my account. Instead of helping me that day, I was told I had to call the number on the ATM machine. Made a claim seven days ago. I'm still waiting.

  Response from the owner

  Hi Bryan, We are sorry that we did not meet your expectations. Your feedback is very important to us. If you need any additional help, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^Annette

• K

  Katheryn Chow
  1

  I mailed my B of A VISA payment, along with a checking account deposit to this Castro Valley branch on April 3, 2021. They have not processed them as of today, April 23,2021. When I called, they said it was probably USPS 's fault. However, I am transferring my accounts to Chase, since they have a drop box available for customers, unlike B of A. The B of A representative said to bank online/ATM, since I can't even hand my transactions to bank personnel inside without having to stand in their long lines. Well, one month and one week later, my check was deposited and my VISA account credited $500 (since I had to pay another $500 to avoid late charges). Believe or not - this happened AGAIN three weeks later!

  Response from the owner

  Hi Katheryn. We’d like to keep you as a client. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan

• A

  Alvin Lee
  5

  Do yourself a favor and go to ANY other BoA Financial Center if you need the assistance of a teller. The time it takes to get service here is 1 hour, up to 1.5 hrs if there’s a line. Even though I live 5 blocks from this BoA I save time going to the San Leandro or Dublin BoA. But 5 stars because I still appreciate the service and hard work of the current tellers. I just wished they would hire more accountants to meet the high demand of customers.

  Response from the owner

  Hi Alvin. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^ines

• O

  Odi Lisane
  1

  Been here 1 hour and 6th in line. 1 teller and the manager is nowhere to be found.

  Response from the owner

  Hi Odi. We appreciate you coming in. We may offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ Thank you. ^tasha

• a

  aman noori
  1

  After waiting for an hour in the line rude manager refused to cash my company check with out even trying

  Response from the owner

  Hi, Aman. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• G

  GiGi WilsonButler
  1

  Bofa is the worst bank when it comes to customer service. Two tellers, and a bank employee asking you what brought you to the bank today? Banking I'm not here on a social visit. Have more tellers so your customers don't have to wait in line an hour to see a teller. I want to move all of my money from Bofa, but husband refuses. HATE HATE BOFA. BRANCH ON HESPERIAN HAYWARD, SAN LEANDRO BAYFAIR, CASTRO VALLEY, SAN LEANDRO. ALWAYS AN HOUR WAIT UNLESS YOU ARE THERE WHEN THE DOORS OPEN.

  Response from the owner

  Hi, GiGi. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^alma

• a

  abdullah qasem
  1

  I have a bad experience with Bank of America but this branch is the worst ever. I use to have an account with them then I canceled it. I went there to cash my cashier check that's issued by bank of America, the manager told me to wait so they can verify the cashier check. However, after waiting for about 20 mins for them to verify it, the manager told me I have to open an account with them to cash my cashier check that was issue by their Bank. They Wasted my time for 20 min just to push my open an account with them. Will never ever open an account in my whole life with this bank. Will take all my people who comes new to this country and open an account for them with Wells Fargo or a different bank. "I promise"

• K

  Kien Nguyen
  1

  Very limited hours while it's always crowded here. The upper management seems okay as in polite, but the counter has very few staffs and that result in a hit and miss service. I'm starting to wonder if I should close all of my accounts here and move to Chase for better service.