U.S. Bank Branch Redwood Rd, Castro Valley

U.S. Bank Branch Reviews

• J

  Jesse Maiwald
  1

  Taller gentlemen with slicked black hair was extremely rude and asked us to move all the way passed the employee entrance door for Covid safety. There was no sign or markings to tell us this and then acted rude as if we weren't already giving everyone 6 feet of space. This one seems always crowded overall negative experience.

  Response from the owner

  Hi Jesse, thank you for taking the time to share your recent experience. We value customer feedback as it helps us improve our service. I hope your future experiences at the branch are much improved. Please don't hesitate to reach out if you have any further questions or concerns. All the best, ^Kim

• P

  Pete Gibson
  1

  After waiting in line for 20 minutes for one person (who was already being serviced when I arrived), I asked if I could make a deposit to a checking account. Sarah, the teller, obnoxiously said I could not because it would take 20 minutes. I had already waited 20 minutes! There were now 2 tellers (there had only been one for most of the time I was waiting). I was going to deposit a Rather large check. Now I plan to close my checking account and avoid this pretend bank branch like the plague. It’s an absolute joke. It had amazing service when we opened our account years ago. I hope the other tellers have a better tact than Sarah.

  Response from the owner

  Thanks for taking the time to leave a review about your experience Pete. We definitely don’t want to lose your business and would like to hear more about your interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4760. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• A

  Ares Gonzales
  5

  Super happy with our favorite teller Maria! Always has a good attitude and helpful service.

• J

  Jim Martin
  5

  Maria is the nicest teller, US Bank has.

• L

  Linda Green
  1

  I was in middle of sending message but was kicked out.

• A

  Alejandra Villalbazo
  1

  Rude customer service over the phone.

  Response from the owner

  We appreciate you bringing this to our attention, Alejandra. It is concerning to learn that you were treated rudely over the phone. No one should be treated like that, no matter the circumstances. We would like to speak with you to learn more and to offer our assistance. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 5381. Once we receive your phone number, we'll give you a call by the end of the next business day. We look forward to hearing from you. ^Michael