Bank of America Financial Center E Main St, Ventura

Bank of America Financial Center Reviews

• A

  Amber Brinsfield
  1

  Came in to change my last name on my account and they said I had to make an appointment and talk to a banker. Made an appointment and came back. I have been waiting 30 mins (past my appointment time) and no sign of help.

  Response from the owner

  Hi, Amber. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• F

  Felix Franco
  3

  Yes, the lines are long and yes they seem to be understaffed on some days but customer service has always been exceptional in my experience. The tellers are always nice and helpful and friendly. They do close on some random days without leaving a notice of why they closed and that’s why I am taking a couple of stars .

• D

  Diane Cook (Gossamer)
  1

  I recently received a stimulus check from the state. It came in the mail on a Saturday and my bank is closed on Saturday. But I really needed the money. But Bank of America won't cash a check unless you have an account with them. Even a check drawn on the Ca State Treasury. So I'm guessing they probably wouldn't cash one from the IRS unless I had an account which contradicts what I've read about cashing checks from the IRS. Not one time have I ever had a positive experience with this bank and branch. My very reason for not banking here.

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• t

  taylor connell
  1

  Thus bank never have enough staff so it’s all ways a long waiting in line for 25 mins so disappointed. Staff more people at you banks please.

  Response from the owner

  Hi Taylor. We appreciate you coming in and value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. You may reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thanks. ^chris

• G

  George Godinez
  1

  Wait time was ridiculous and the ATM don't always work

  Response from the owner

  We're sorry to hear about your experience and appreciate you coming in. You may be able to save time at the financial center by enrolling in direct deposit or by using online/mobile banking options. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• M

  Maria Alvarez
  3

  They keep cutting the hours difficult to get in-person help. On the plus side they have very user-friendly website and they do not charge for personal checks; Wells Fargo wanted to charge me for those.

• B

  Beats For Dre
  1

  5 banking stations 2 bankers on a Friday with a line of over 10 people. While 3 other “manager type “ stand around.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^ines

• G

  George B
  1

  Avoid going here on fridays because theres always 20 to 30 people in line and 2 tellers at the window. They give you attitude at every transaction and sigh if they have to do anything extra beyond a check deposit.

• G

  Gina Light Tanner
  3

  We have banked at BOA for almost 2 decades. Since we moved to Ventura, I have decided to change banks. The branch here is impersonal and impolite. They have been disconnected from their customer base every time I go in. Sad. Today, Jazmyn was the last straw.

• M

  M P
  1

  The phone number doesn't even work!!! I lost my wallet and this isn't helping this is ridiculous. There's no ring or any noise on the other line.

  Response from the owner

  Hello. We appreciate that you took the time to tell us this. If you still need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile ^rosie