Bank of America Financial Center Laurel St, San Carlos

Bank of America Financial Center Reviews

• M

  Matt Walsh
  1

  It is unclear to me that this bank conducts business anymore. I have swung by there any number of times on any given day and simply is never open.

  Response from the owner

  We are doing our best to remain open to serve our clients, however some locations/services may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• C

  Christopher B
  1

  Consistently closed when other banks on the same street are open. I do not understand why they keep closing this branch. The next closest branch always has a huge line.

  Response from the owner

  Hello Christopher. I'm sorry your experience with our financial center team wasn't what you expected. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. You can quickly find financial center hours here: https://locators.bankofamerica.com/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• K

  Katie Martucci
  2

  I made an appointment online. After arriving I waited in the appointment waiting area for 10 minutes with no attention at all. Then, I approached and asked one of the associates. I told her that I had made an appointment online to close out a safe deposit box. She asked me to wait in the waiting area, mumbled something about seeing "if I had made an appointment", and continued to let me and another gentleman wait 20 more minutes without any confirmation, update on our wait time, or apology. Finally I was helped by another associate once he had finished an appointment that took a long time. Apparently, one associate had called out sick and this completely messed up the appointment scheduling.

• P

  Pulou Savaiinaea
  1

  This message is directly related to the Asian descent bank teller 007. Your customer service skills are absolutely horrible. Your manager should remove you and and be retrained. Aside from your stank attitude, what bank doesn't count out the money? You just tossed the money on the counter and waited for me to leave. I plan to make a formal complaint. Have a great day!

• j

  jose barrera
  1

  If you can put — stars I will like to do it. -No costumer service. -Lack of services. -Fees for everything. -management are not qualify. Please never come back to this place. On top of that they pressure you to open an account? No way

• P

  Personal Growth Personal Growth
  1

  Their local phone number is useless. No one answers after repeated calls during normal working hours. It's impossible to leave a message. I had to drive to the bank to get someone's attention!

• D

  David G
  4

  This is how a BofA should be run. In and out. I was also given a receipt for non member fee, unlike the lazy ghetto branch at DC... Kudos. Corporate should use this branch as a yardstick in comparing service.

• N

  Noel Salmeron
  2

  People who work there are really not costumer friendly they don't think about the costumers needs and they act like you are there to ask for free things. The worst service you can ever get in this bank.

• M

  Miss LissSka
  4

  It is a typical Bank of America. There is a row of ATMs out in the parking lot. There is typically a security guard who also monitors the parking to make sure it is available for bank customers because it is a heavy traffic area for both vehicles and pedestrians. The tellers are typical.

• S

  Scott
  4

  Modern ATMs and the couple of times I went inside they were very helpful.