Bank of America Financial Center Rosecrans Ave, Gardena

Bank of America Financial Center Reviews

• O

  Oliver Flores
  1

  People there are mindless robots that can’t help at all. Management is just as unhelpful as the entire crew there. Is like the can’t problem solve when a customer has a lost wallet. Screw Bank of America, I didn’t next the extra account anyway, I’m going with a credit union and you should too.

  Response from the owner

  Hi Oliver, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• Y

  Yesica Reyes
  1

  The worse bank ever!!! Rude! Slow AF!! They need a good costumer sievece training! I'm fact the should close the hole bank! Always rally bad attitude to the costumers!

  Response from the owner

  Hi Yesica. We value your business and certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^rosie

• V

  Veronica Brown
  1

  Service is always slow. Most of the time I just use the ATM. While your in line a Representative come and ask what you're here for and suggest the use of the ATM. I always ask myself is this the norm. Why doesn't that same rep assist the Tellers. It appears B of A us in financial trouble if they can't get sufficient help. I've heard this was going on before the pandemic. Might be time to move on. No one can suggest a bank with better be service unfortunately.

  Response from the owner

  Hi Veronica. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• m

  m g
  1

  i had called the bank, complaining because BA does not have security, check up ,,on their Parking. Some customers park on the Red just flash their emergency lights and park along the wall in the Incoming and outgoing driveway,, making it very difficult to drive Into or Out the driveway. Also making Hell to pull out of the marked parking spaces. BA does not care, they do nothing to stop illegal parking.

• E

  Erica Aguilar
  5

  I love it no lines great service

  Response from the owner

  Hi, Erica. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• t

  thciswack99
  2

  Tellers & the person standing welcoming you specifically aren’t very helpful and are looking to get you out ASAP. God forbid you have a question about your finances. If you can give I believe her name is Estelle tips on how to actually help/explain to a customer why something is happening rather than just telling them that would be fantastic.

  Response from the owner

  Hello. We're disappointed to hear that your experience with Estelle wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• G

  George G.
  4

  Afternoon hours are mostly busy, Today was excellent it seems to have good flow of walk-in"s and ATM users. Unfortunately I didn't have an account so I couldn't cash a check from another bank but the teller did point me in the right direction to the other bank.

  Response from the owner

  Hi George. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^teresa

• S

  Serge M
  1

  The five stars given on recent reviews must be fake. The employees and management just don't care of you wait forever in line. There are 13 people in front of me and there is one teller open, once in a while another teller comes and helps then goes off in the back doing I don't know what. There are three other employees not helping and who knows where the manager is. 5 minutes into my wait in line I started my stopwatch, I stopped it when I was done with the teller and it was 24 minutes + the 5 minutes = 29 minutes.

• F

  Fernando Diaz
  1

  Corporate Greed in your face. Unfriendly staff no customer acknowledgement at all unless you go in their face and ask for help. Employees seem very stressed I believe due to understaffing and they have no sense of urgency to help the customers. No business line. No sign in sheet for customers in the waiting area. Staff at desk have their eyes glued to their desk, paperwork and or monitor. 33 customers in line for help and only 2 tellers behind the thick bulletproof glass to help us hardworking customers bank here. Do not bank with BofA this is unacceptable. 0 stars.

• C

  Crana Lad
  2

  This is a fairly large bank branch, it has 4 outside ATM terminals that sometimes have a line waiting. The inside is a fiasco, if you need to use a live teller forget it, there are usually only 2 or 3 of them working, and it seems the longer the line the more they take breaks. It is common here for the line to be out the door with another 10 or 20 lined up outside, yet BofA still only has 3 of the 15 windows open. Forget customer service and use the ATM.

  Response from the owner

  Hi Crana. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^emely