Bank of America Financial Center Lytton Ave, Palo Alto

Bank of America Financial Center Reviews

• S

  Steve Follmer
  1

  Blazing new frontiers in "bankers hours" this branch arbitrarily closes to take an hour lunch break. B of A also continues to milk the pandemic for all it's worth: over half of their other branches in the area remain closed. Please don't call me a valued customer, I'm obviously not valued, and not much longer will I be a customer of this slipshod excuse for a financial institution. You can see that they close for lunch on this attached photo... oh wait... no warning at all about closing at random for lunch. Thanks for wasting my time again, B of A! Signed, "valued customer" PS see also photo of the line-out-the-door of other victims.

  Response from the owner

  Hi Steve. We'd like to keep you as a client and value your business. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  J Z
  1

  Victor Luo ("the financial advisor") was unhelpful, and borderline unprofessional. I wanted to get some information on opening a checking account and an IRA account before a certain deadline and was directed to him by the staff at the counter. He repeatedly stated that he is "too busy for this", ran around looking for other staff WHILE HOLDING MY DRIVER'S LICENSE, took my personal information (phone number and current address) but then just suggested that I should just try to call my existing bank in the East Coast to set up the IRA. I also didn't appreciate the borderline racist remarks. Not only did he flat out ask me if I was of "green card status" when I first sat down, he made a back-handed compliment about how "good" my English is, and then chided me when I told him that I didn't have time to switch my east-coast banking to the west coast (telling me that "it's no excuse"). I ended up going to a Chase Bank where they were able to set up an account for me WITHIN MINUTES. Just all around unprofessional - he would benefit from remedial training. I would not do business with BoA in the future.

  Response from the owner

  Hello J Z. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• M

  Mike Liang
  1

  I used to think Union Bank was the worst bank in Palo Alto, until I gave Bank of America a 2nd chance after many years. They wasted me 1.5 hours in the morning and 3 hours in the afternoon, with all materials from my side in hands, but unable to finish opening an account or to be able to tell the status of the process. At first they thought their phone agent was a scam rather than an employee, who on his right mind asks for a client's OTHER bank's debit card info with pin rather than acct number anyway? The agent tricked me to open an account with him to fill his quota by telling me false information such as he would email me my account info on the same day, and that he had all info he needed. Later he asked me to upload a doc via a link he would send me in a few minutes, and then it became an hour, and then it never came. I then went to the physical location, and they wasted another 3 hours of my time, unable to get a conclusion or offer at least some sincerity of efforts for wasting half of my day. Then they told me I would receive the link the next day, but it NEVER came either. Ironically, the banker tried to sell a higher level of account to me, unable to get the easy one open first, at the end of the day, and I had to tell him "Until I consent to accept your service, it's always you in a hurry, but if I consent you it will be me in a hurry after that, so NO." With that said, Brandon was superb at doing the best he could to help me, and it's unfortunate a sharp young man works at this place, and one of the personal bankers was also good overall. The management is absolutely NOT up for the job, and overall for neither personal banking nor business banking Bank of America offers anything competitive or high quality. How can it call itself Bank of AMERICA? It should rename itself to Bank of ALL PROBLEMS of America. This bank should really be out of business, because nothing they offer is competitive. You can find better offers via BlueVine, BMO Harris, Chase, Wells Fargo, and a list of other options online or local. Don't waste your time doing business with these guys. Like what Warren Buffett said, "Never waste your time wrestling with a pig.", and likely Buffett will dump his Bank of America shares eventually as what he did with Wells Fargo and GE.

  Response from the owner

  Hello Mike. We value your business and are sorry for your recent experience. We’ve noted your feedback and we'll share this with the leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^mark

• U

  U W P
  1

  To be honest, my banker was cool and friendly but my accounts were levied with all kinds of fees later which basically created a part-time job for me to check those fees and request refunds! At last I closed my bank accounts with them:((

• C

  Christiane
  1

  I tried to call to ask if they had a safety deposit box available and the phone line was busy. There was no option to wait on the line so I scheduled in in-person appointment online; in the space where it asks whether they should know anything ahead of time I wrote that if there were no boxes available to please email or call me so I could cancel the appointment. I received no email or call. When I showed up they told me to wait (for 15 minutes) even though I had an appointment. Eventually someone spoke to me and said they had no deposit boxes available. I told them I'd written when I scheduled the appointment that if this was the case to please let me know and they hadn't. They didn't apologize and refused to contact other locations to check if they had boxes available. Very frustrating and insulting experience.

• L

  Laura Carrubba
  5

  This branch has amazing customer service! Hats off to Elmer and Ron. They helped us register a POA for our parents banking accounts, and it went spectacularly smooth, in no small part thanks to Elmer and Ron. Thank you, guys!

• D

  D Pulido
  1

  Worse customer service ever ! Waited 1 hour to get help. Workers just walk around doing nothing

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^ines

• N

  Nima Sherpa
  1

  I came to deposit money to this bank location and I was trying to go for restroom and the lady says we don’t have restroom for costumer how easy said. I am doing business but I never saw bank without restroom crazy this Bank of America location. I will never go back

• V

  Vladimir Tetelbaum
  5

  Have been banking at the branch for a while. Really good service. New manager Shon is super nice and goes out of his way to help.

• B

  Benjamin Shaibu
  5

  Friendly and helpful staff that were able to help me with last minute requests!

  Response from the owner

  Hi, Benjamin. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^alma