Bank of America Financial Center E Chapman Ave, Fullerton

Bank of America Financial Center Reviews

• V

  Vincent Campellone
  5

  The branch manager Erica and the financial consultant Zulema were both super helpful through the handling of my dads estate. 10/10 would recommend making an appointment at this financial center!.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America, Vincent. We value having you as a client.

• M

  Margarita Escobedo
  1

  I came into this branch to close an account they said an appointment had to be made two hours later. I very amiably agreed and showed up on time yet they were late in even seeing me. Currently I am sitting in the small lobby for more than 18 minutes. The service is abysmal. Thank God I'm taking my business elsewhere.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• A

  Axis Global
  1

  Very bad location with the worst service, the 2 managers here have a huge lake of how to solve issues with disrespect to my issue which is money, Erica guided me to a wrong information lead to my money order being rejected and destroyed. Zayda the other manager gave me another wrong information in order to solve my problem, then said we can do nothing to you. I have 2 business and personal accounts that I will close and move to other bank. Shame how they treated me

  Response from the owner

  Good morning. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We'd like to hear more about your experience with our financial center team so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^michael

• N

  Nhat Anh
  1

  Waited more than 15 minutes with appointment scheduled prior

  Response from the owner

  Good morning Nhat, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• 0

  01Me
  1

  Bank is horribly slow waiting to cash a check for over an hour now I don't believe it's just this Bank of America it's all Bank of Americas. As much money as you guys still from us you should be providing a whole better service. Cannot stand Bank of America. And as far as all the reviews go it doesn't look like I'm the only one complaining about how long it take you think you would fix this problem.

• D

  Duc Huynh
  1

  March 28, 2019.....10:40am..... Bank just has 1 teller and none personal banker. After the teller check me in and tell me wait 5 to 10 minutes for personal banker. I am waiting couple minutes, the lady told me the banker who can do wire on break and wait more than 20 minutes. What time bank open? All staffs are taking break. Bank manager or supervisor can not do wire....How bank makes lot of money

• J

  Jeff Urquiza
  1

  30 to 45 min wait to speak to a banker and that bank had 3 customers in there 😑and the person that told me that was the manager. I don’t get why he just attended me instead just standing their like an idiot looking over his employees

• R

  Rohit Gund
  5

  People are giving bad reviews just because this branch has less employees. Service wise BofA is one of the best bank in US.

• B

  Bees Knees
  1

  Horrible customer service by Michael. He was extremely distrustful to the customer ahead of me and never apologized to the customer for his own mistake. The customer was being really sweet so there's absolutely no excuse for mistreatment of others.

• r

  rich uriarte
  1

  Extremely rude customer service with Teller specifically far right older woman.

  Response from the owner

  Hi Rich, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam