Bank of America Financial Center Geary Blvd, San Francisco

Bank of America Financial Center Reviews

• J

  Jorge Bardina
  5

  I've always had good experiences at this branch. I took the time to learn people's names and they always treated me kindly. Sometimes there are lines but that usually happens on Saturdays when most people are not at work. They were always very professional and quick to move the line along. I hope they reopen my local branch again soon.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. Also, some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. If you need further assistance or if you would like to discuss your account specifically, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• R

  Running Pro
  1

  Slow service. Does anyone work here?? Run by seniors. Bank needs more staff running the counter or retrain the current team for quicker service. Four counters but only ONE is running during peak time! Unbelievable. Takes 45mins to do an over the counter transaction. Online banking reminds how easy it is we can do most things online. If only they don’t put withdrawal limits I’d not want to walk in to this bank

  Response from the owner

  Hi. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• D

  Dima Y
  1

  Terrible tellers! Very rude and absolutely not knowledgeable.., which is a bad combination! I don't understand what type of hiring process allows such clearly not fit individuals to work at the bank? Where is their training? Where is their manager? The manager should be retrained or changed as this sounds like lack of leadership and motivation skills on their part..

  Response from the owner

  Hi Dima. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• W

  Wesley Chang
  2

  Poor customer service. Tried to change an appointment with Miki but can’t leave a message for call back. Nobody seems to pick up. Frustrating to try to get in to see anybody. Been with this bank for over 25 years.

• E

  Est. Sar
  1

  Would not cash a check claiming its beyond there limit, other branches cashed the same check with no problem. One of the managers tried to hustle me into opening an account. Good luck.

• S

  Sarah Katz
  1

  The workers and managers at this bank discriminate and are terrible at customer service. They refused to help me change the name on my card even though I had all the legal documents proving that it is now my legal name. They said they couldn't do it and even refused to call me by my new legal name. Called the banks customer service hotline and they did it for me in five minutes.

• A

  Annette Mason
  4

  I have called the number on the card and got a fast response from them. They quickly got me the help that I needed.

• A

  Amanda Luu
  1

  Customer service here is not good. Came in to try to make an update for my account and the service representative was very rude and did not appear to want to help me. Kept insisting I go to a different location and when I was trying to make an appointment for next week continued to be difficult. Go to another location and save yourself some time.

• L

  Lau Hoifaat
  1

  Poor service, the manager so bad, when they are busy they just want to kick you out

  Response from the owner

  Hi, Lau. We’re disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  A Wahab
  1

  Rudest staff and wait time is more than expectation and they actually don’t want your business bye bye Bofa The supervisor didn’t even wanted to help