Bank of America Financial Center Park Ave, Rutherford

Bank of America Financial Center Reviews

• N

  Neat Osmani
  1

  Absolutely disgusting. Over 10 people online and only 1 teller and the manger sitting by door doing nothing. Time for new manger or it’s time to change banks. Chase much better oh Bank of America banks going down terrible photo provided for proof. Please don’t reply with a cheesy text sorry sir blah blah it’s every time same situation get your act together terrible service would give negative 5 start if option was there. Manger literally doing nothing while people waiting on line. This manger needs to be fired

  Response from the owner

  Hello. Thanks for the feedback. We'll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• C

  Colleen
  5

  I went to get set up a new account, I made an appointment and I went in basically right away. (make an appointment because they serve them first otherwise you’ll be waiting a while). I got helped by Sarrail Morales and a nice lady at the front desk. very good service. Definitely recommend.

  Response from the owner

  Hi Colleen. We’re glad to hear the process went smoothly. Thanks for letting us know how helpful Sarrail was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole

• D

  Deepanshu Rao
  5

  Atm service is good, they have the option to chose denominations of either $10, $20 or $100. Parking is available.

• E

  Elaman Asylbekov
  1

  the WORST Experience in my life! Rude, unprofessional behavior, I was waiting for nothing, DONT visit this Location!! Better just cut ur BoFA and quit working with this Bank!

• A

  Anvarjon Bobbojonov
  1

  Poor costumer service They ask for an appointment for every little stuff

  Response from the owner

  Hi, Anvarjon. Thank you for your review. We would like to connect to find out how we can help. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• V

  Vladimir Ilic
  1

  The persons working as tellers are good enough at what they do. However, any more complex products that require input from non-teller staff are very slow - after being told it would take 10 minutes to be serviced, I left after waiting 40 minutes. And a person was put in front of me, it seems because the person assigning slots can do that. Service issues aside, this was unprofessional at best.

  Response from the owner

  We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^Rachel

• S

  Stan Eversham
  1

  The tellers at this bank are severely understaffed. I was the 10th person on line with only one teller working. The bank refused to open up another teller station. I waited 30 + minutes and had to leave due to another appointment. I did not get to see a teller. Overall customer service at this location is pathetic.

  Response from the owner

  Hi Stan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• V

  Vivian Phung
  1

  The teller I had today was talking to her coworker while helping me. Completely okay. She proceeds to tell her coworker she hates customer service and doesn't want to be "fake." All of this right in front of my face. I've worked in the food/customer service industry for the past 10 years. This was extremely unprofessional and quite frankly made me feel uncomfortable. At the end of my transaction, she smiled and said 'Have a great day.' How am I supposed to know if that was genuine or fake as she says. Don't work at a job where you speak to people everyday if you hate it. I'm absolutely disgusted. If my business wasn't on Park Ave, I would rather go to the Hasbrouck Heights location where they are always friendly and helpful.

• J

  JW
  1

  I really don’t understand how there is nothing being done about the poor service at this branch. The wait time is always very long and as one of the other reviewer mentioned, you make an appointment to talk to anyone only for them to tell you that they can’t help you. Instead of asking how can I help you, they ask, do you have an appointment? There is always a manager who doesn’t do anything but try to chase customers out of the bank and to an ATM or make an appointment. They are better off putting him to work ... I never thought I’ll have to write a bad review about this bank ...

• K

  Kena Shah
  5

  I went there to open a new bank account. Sarrail Morales was very helpful in setting me up. Also guided me how to use digital card. Thank you.

  Response from the owner

  Good morning Kena, thanks for letting us know how helpful Sarrail was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael