Bank of America Financial Center Northlake Dr, Peachtree City

Bank of America Financial Center Reviews

• V

  Vicki Baldwin
  5

  We thank the Lord for Bank of America and their excellent customer service! The manager, Gail, made sure we were taken care of when we needed a wire transfer for a considerable amount for the purchase of a home. A miscommunication had caused us to almost miss out on closing on our home loan. But Bank of America came through and on the spur the moment we were taken care of completely. Right away as we told Gail our problem, she assured us we would be fine and that Bank of America would make sure the wire was sent. It arrived before we drove to the lawyers office… In less than an hour! Excellent service and we are so grateful!!

  Response from the owner

  Hi Vicki. Thanks for letting us know how helpful Gail was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jazmin

• D

  David Hewitt
  2

  Bank of America don’t allow you to close savings accounts online and require you to call or come in. When you come in they are understaffed, at least in this location. While the staff are friendly, the wait times are long here! When you finally get served you are told you have to book an appointment with a banker to close an account and come back another day. So much for Bank of America operating in the digital age and building their process for customer convenience.

  Response from the owner

  Hi David. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• E

  Ercilia Eugene
  1

  I had a horrible experience in @Northlake Drive branch in Peachtree City this morning. Manager asked me who gave me the check, where I got it from and then accused me of attempting to cash an invalid check. She never performed her due diligence to research the check history to confirm it was indeed valid. I even asked her to contact the business that issued the check to confirm the validity and she stated she didn't have to because it was not valid. I was embarrassed and insulted! I was afraid to go to my vehicle and leave the parking lot, for fear of being arrested for trying to cash a check.

  Response from the owner

  Hi, Ercilia. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^alma

• J

  Joshua Richardson
  1

  This is my first experience with BOA in a long time and it was just awful. I read reviews for both Sharpsburg and Peachtree City locations and I have to agree with the concerns for most of the bad reviews. Long lines, incorrect hours posted, not enough staff. I've been looking for a local bank to compliment my online one and today just kicked BOA to the very end of the line!

  Response from the owner

  Hi, Joshua. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, if you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Andrea Lucas
  5

  My daughter just turned 16 and we wanted to open a checking account for her. I met her at this Bank of America branch after school. It was near closing time, but the tellers, the manager and the person that helped us open the account were ALL FABULOUS! They did not make us feel rushed, they made sure all of our questions were answered, they got the account opened and even showed us how to use the Bank of America app on our phones. SUPERB customer service! We are so grateful! THANK YOU Peachtree City Bank of America! HIGHLY recommend!!!!!

• e

  epicfrom epicgames
  1

  Please get more staff. Ppl have other things to do with their mornings/time.

  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  Jay Parmar
  1

  Never staffed enough, no matter what time of the day Always just one teller (most of the time), always long lines, I have seen people leave the line after waiting so long This location is busy , should have minimum 3 tellers at any given time, and have a runner to cover the people on lunch breaks Will be closing a very large account soon just because of this horrible service

  Response from the owner

  Hi Jay. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• S

  Shawn P
  1

  Horrible Service, no matter what time of day you go there are long lines and always only one teller I had no choice as I had to pay a bill that I could not pay online, it was a horrible experience standing in line, people even left the line in frustration because the lines were so long…figure it out BOA

  Response from the owner

  Hello, Shawn. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^guillermo

• H

  Hector Reyes
  5

  Amazing service I received from Neha, she understood my banking needs. Very professional, will definitely recommend this branch to my friends and neighbors

  Response from the owner

  Hi Hector. Thanks for letting us know how helpful Neha was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^rosie

• L

  Laura Chen
  2

  They closed Crosstown location and did not add staff to this one. Only one teller works and everytime a line is long.

  Response from the owner

  Hi Laura. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^rosie