Bank of America Financial Center Coral Ridge Dr, Coral Springs

Bank of America Financial Center Reviews

• x

  xiao meng lin
  2

  I just went in to be a notary. The bank staff was a man and asked me if you understood English. I didn't understand and I won't do it for you. Obviously racial discrimination, very bad, last time this man was in the second room, and when he saw me, he was very impolite and said you must make an appointment. I like to wait, okay? everyone else is fine

  Response from the owner

  Hi, Xiao. Thanks for making us aware. We apologize about your experience and we’ll investigate to address your concern. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Joseph

• L

  Leirosan S
  1

  It was the experience I have EVER had with BOA, the lady and man (apparently are employees) were standing there completely useless (only two other customers were in the office using the ATM so they were not busy at all) but they did not even bother helping me cash my check in person to a teller so the funds wouldn't have to wait next day to show in my account (Even though my family and I have several account with BOA for years now) They only asked how much money was in my account (without even pulling up any of my account information) I explained to them I just lost my job due to COVID and started this new one hence why I hadn’t used direct deposit like I normally would have done. They did not care at all once they how little the check was that I wanted to cash immediately because I have bills that need to be paid today (just like the bank they just want your money) as well as you would think it would be an even easier problem to solve “for such a meager amount of money” my account was not overdrawn and I could have transferred money from of my joint accounts if that would help, the woman had already more paid attention to the wall and he could not be bothered. They did not ANY solutions whatsoever. I had to cash my check at Amscot, pay interest just to LITERALLY put money back into my BOA account (so what's the point of banking with BOA if I cannot cash, gain partial access to a legitimate check) The total disregard was beyond infuriating frustrating especially during the circumstances of a pandemic they would at least accommodate me some way but the motto is "not my problem" The moral point is something so minor (as they had treated it) you would think it could have been taken cared of. It was such a disappointing encounter enough that I closed all the accounts and took the time to write this Review. #TDBank now

• M

  Marlo Gambale
  1

  Pay very close attention to the tellers. I had to postpone my daughters birthday because of their incompetence. One of the last times I was there the teller took it upon herself to overdraft my account, gee thanks (but I am sure it was my fault somehow huh?!)! I specified which account to draft the bank check and she withdraws the money from the wrong account and overdrafted my checking account, didn't say a word and wishes me a great day! I found out moments after I left the bank what she did when I received the alert from the bank that my checking was in an overdraft! Worst branch I ever had the displeasure of dealing with.

• j

  jessica lugo
  5

  I was treated today by Gustavo Trujillo, today excellent attention and treatment, he quickly resolved my situation, I am completely satisfied

  Response from the owner

  Hi Jessica. Thank you for the positive review about your recent experience with Gustavo during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^teresa

• A

  Arti Sindall
  5

  I had a great experience in this center! I showed up without an appointment and Gustavo handled all my matters very gracefully.

  Response from the owner

  Hi Arti. Thanks for letting us know how helpful Gustavo was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^Rachel

• N

  Nino Pellerito
  1

  This branch is horrible, all they want to do is sell you services, instead of them giving me my money. Had to go to another branch to get my cash. This is the second time at this location that gave me a hard time to pull funds. They should fire the staff and just keep the atm.

• P

  Pepper Long
  5

  Very friendly and polite staff... love location

  Response from the owner

  Hi, Pepper. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• L

  Luis Tannous
  5

  I come again and the service it's too different. Now the service it's too good

• E

  Eliana Núñez
  5

  All the staff is very friendly, good service!

• j

  john sensback
  1

  Zero fan of BofA. This location only reinforced my opinion.