Bank of America Financial Center Town Square Pl, Jersey City

Bank of America Financial Center Reviews

• L

  Lourdes Mendez
  5

  Came in early in the morning after losing my card, Sarita was so patient and helpful in helping me receive my needed information. She was very kind and had no issues with me walking in multiple times, she really saved the day! Will be coming here again :)

  Response from the owner

  Thank you for being a valued Bank of America customer, Lourdes. We appreciate the positive review about your experience.

• R

  Ronald Tang
  1

  System supposedly down and no sense of working with the customer instead of just a few clicks to try to tell us to leave. I’m truly unhappy with my experience at this branch as the customer service here was non existent. Over the phone I’ve only had great experiences with BoA.

  Response from the owner

  Hi Ronald. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  Arun Nair
  1

  Unsurprised by the bad reviews since it is consistent with the service here. Absolute no sense of customer service. The manager of the place was literally just delegating to others, while she had customers waiting, and counting down the time until she could leave and shut the center down vs. actually be helpful. Awful experience! Feedback to BofA if you are seeing this: Automate the heck out of a Financial Center since these sort of centers are of no use to actual customers and just drag your brand name down. P.S. Please do not post the standard response, since it seems super mechanical / bot-generated. Kindly recruit better, proactive, customer-centric people in Financial Centers. Or, just don't have it at all.

  Response from the owner

  Hi Arun. We'd like to find out more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• S

  Shaye Yang
  1

  Horrible customer service all they want to do is setting a pin number, just for every little thing, waited an hour and only one cashier at the counter who only can do checking in service....

  Response from the owner

  Hello Shaye. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

• S

  Sybid Jones
  4

  The first time I have to wait 1 hour and didn't fix my problem. But my last experience was good.

• T

  Thalia Alonzo
  1

  At 9:42am on a Monday they have only one teller that is still setting up his drawer or whatever it is they do to start the day and a line of 7 customers waiting. This Bank of America branch is horrible!

  Response from the owner

  Hello Thalia. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• M

  Meghna Prasad
  1

  Terrible experience at this branch. The old bank manager was superb, but I think she has transferred to another branch and since then customer service has been awful.

  Response from the owner

  Hi, Meghna. We are sorry that we did not meet your expectations & we appreciate you taking the time to send your feedback as we’re always working to improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• C

  Cynthia Elgammal
  1

  Rude and disrespectful. No wonder they keep getting robbed.

  Response from the owner

  Hi Cynthia, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Cherishma Vadlamudi
  1

  There is no one to assist. I specifically made appointment and it was past 30 mins no one came to let me know how long does it take or if its gonna make late. I gave that one point also because of Branch manager, she is good.

• C

  Caroline B
  1

  very poor customer service even as a private client they wouldnt witness a document signing. customer service has gone to zero.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica