Bank of America Financial Center W Bonita Ave, San Dimas

Bank of America Financial Center Reviews

• J

  Jimmy Li
  1

  DO NOT USE THE ATM. I used the ATM to withdraw cash, in the middle of the transaction it cancelled the process but still withdrew the funds from my account. I escalated the issue and made a claim, but was recently told my claim was denied. I'm not sure what to do at this point, please comment any suggestions. Thank you. *Edit* after some research, it seems Bank of America has received multiple complaints with their ATM's and the only way to get response is to contact local police, news or social media. This is more work than I thought, but worth it if can get my money back that Bank of America STOLE from me.

  Response from the owner

  I'm sorry to hear about your experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• I

  Irma Kason
  2

  Your staff is friendly but that does not make up for the fact that your bank does not accommodate working individuals who work past 4:00 p.m. How are we supposed to access our safe deposit box? Please don't use Covid as an excuse. As a long-time B of A customer it is very disappointing!

  Response from the owner

  Hello Irma. Thanks for sharing feedback about your recent experience. If you need help with your safe deposit box, please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^mark

• D

  D L
  1

  How about this idea! Open Saturday and close a weekday and accommodate YOUR customers! Some of us have been working non stop since this started and it doesn't help if we can't access safety deposit boxes because we work M-F and work longer then the 6 hours that you are open. Why do we have to lose time/money to do banking business when it suits your branch. Very disappointing.

  Response from the owner

  It's disappointing to hear that your experience and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• S

  Scott Gunderson
  5

  The service was incredible! This is now the branch you should go to. We had fraud on our account, they did everything they could to help including staying after closing time.

  Response from the owner

  We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^jan

• Y

  Yaya
  1

  Never staff appropriately! Always a wait. Only 1-2 people taking care of customers with long waits in line!!! Get the self do it yourself machines than!!! It’ll be more convenient for everyone! Gonna change this bank!

• j

  jennifer egge
  1

  Always a long line. There's usually 4 people walking around greeting yet only 2 tellers. Always have a 20+ min wait for a teller.

• n

  neko kelly
  1

  Standing in and with 5 people 3 tellers at their stations only one open and working the others are just talking I nobody says will be with you in a meeting or any such thing incredibly poor service

• Z

  Zul Pen
  1

  The worst place ever. The tellers are rude. They like to make their own policies on the spot.

• A

  Anthony Rich
  1

  closed on saturdays? I work mon-fri. you are using covid as an excuse to not work on the weekends.

• F

  Freddie Guillen
  1

  If you Hispanic avoid this location. Staff will look down on you.

  Response from the owner

  Hi Freddie, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris