U.S. Bank Branch E Bonita Ave, San Dimas

U.S. Bank Branch Reviews

• S

  Stephen Gay
  1

  Very rude middle eastern employee...I was going to deposit $70,000 and she couldn't remember my name... I couldn't access my account in the bank and she told me to move out of the way so she could assist another client...I pulled out my money and ran as fast as I could.

  Response from the owner

  Hello Stephen, I am sorry to hear of your recent branch experience. We never want our customers to feel as if they are not supported. If you would like to discuss your experience further, please send an email to [email protected] and include your phone number and reference #1005. We welcome the chance to speak with you further. All the best, ^Kim

• J

  Jesse Garibay
  1

  My problem is not with this US Bank location, but rather, US bank as a whole. I've banked with US Bank my entire life, because my mom signed my brother and I up as children, and we just never switched. 1.The fraud detection is terrible. Not only has US bank never detected actual fraud, they get false postives on purchases I make every few years. 2. When fraud actually does happen, they take no steps to stop it in the future. One time, I had $500 stolen from me, and the bank took no responsibility. 3. Now, the bank charged me $100 for a mistake they made in August. My account was overdrawn, so I also got charged $36 for that. Keep the $136, I'm switching to Chase so I can actually have a financial future.

  Response from the owner

  Good morning, Jesse. I am sorry to hear you've had negative experiences with us. We're happy to see how we can assist. If you'd like to discuss your experiences in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5089. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Melonie Stull
  5

  Always friendly, never had any issues with US Bank. These people are honest and hard working. No pandemic, no wait. Pandemic, everybody, everywhere waits, in line in heat, not here...very grateful they’re mindful of social distancing but not paranoid. Less stress for me when I have to go out. Thanks US Bank!

• C

  C Ev
  1

  If I could give a zero I would. Somewhat profiling and very condescending Branch manager and staff refuse to open my checking account because I didn't have a utility bill with me. I went to the same bank in Claremont and my account was opened in minutes I asked them do you need a utility bill they said for what...Claremont Branch has a much better vide very nice tellers and managers.

  Response from the owner

  Thank you for bringing this to our attention, Chuck. This is concerning to us, and we would like to speak with you further to offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5054, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• G

  GeeGee Orpiano
  5

  Been banking with US Bank for more than 20 years ( before they were PFF). No issues staff always helpful. Location is good.

• C

  Chuck Doezema
  2

  I lost my credit card and came here to get a replacement, it took almost an hour to get it done.

  Response from the owner

  Hello Chuck, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• L

  Lalo
  5

  Very nice people always helpful i like this one better that la verne

• P

  Pat Raffel
  5

  The team member are nice and know there stuff

• C

  Chu D
  4

  Typical bank but easy in and out

  Response from the owner

  Hello! Thank you so much for taking the time out of your day to leave us this complimentary review! We appreciate you and hope you have a lovely day! -The U.S. Bank Social Media Team