Bank of America (Drive-thru Service Only) Front St, Troy

Bank of America (Drive-thru Service Only) Reviews

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  Debbie Schiltz
  1

  It would be a ZERO if it was an option. Can’t wait to get my automatic withdrawals changed so I can get away from this place. They have gone down hill at the Troy MO branch. It needs to be permanently closed!

  Response from the owner

  Good morning Debbie, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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  C F
  2

  Your Troy, mo bank is closed yet again. Seriously every single bank in town is open. When are you guys going to get it together? Do not blame COVID.My guess is cost cutting by BoA. There is zero reason to not be open, including lobby at this point. Window needs to be open at the very least. Are you intentionally trying to drive customers away? I expect you guys to be responsible to your customers. I should not have yo drive to another town, if I need to do business that cannot be done at ATM.

  Response from the owner

  Hello. We are committed to being available for our clients and communities, but in some situations we may need to close a financial center. We apologize for the inconvenience this has caused you. To find your nearest locations, confirm the services offered, and hours of operation, please visit http://go.bofa.com/Locator. Location status and hours are updated real time. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through mobile banking. ^Rosie

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  Scott Tatum
  1

  I don't understand how a huge nationwide bank can remain closed the majority of the time while every one else in town has managed to remain open. I mean what are local businesses that bank there supposed to do? Y'all are a joke! Most every other business in Troy has been open consistently for the last year but not BOA. Lol nice response but our local banks have maintained their staff to remain open so there is absolutely no reason BOA couldn't do the same. It's been a couple of years now. We will be changing our business account to another institution and encouraging others in Troy to do same. Wish I could post a negative score.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

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  Barb Wendt
  1

  Usually has only 1 teller working no matter how long the line is. I am frustrated every time I go there. We banked there because we have one in our summer residence, only to find out it's closed. Save a headache and go elsewhere.

  Response from the owner

  Hi Barb. I'm sorry your experience with our financial center team wasn't what you expected. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^tasha

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  Jamie Soest
  2

  The absolutely slowest drive thru I have ever experienced at a bank. ***UPDATE: Troy, MO location no longer offers drive thru service. Regular banking services can be done at either the drive-up or walk-up atm. You can also go in the building, but who has time for that. I also am taking 1 star with me today because the monthly maintenance fee on my checking account will overdraw my account even though I have overdraw protection.

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  Dale Rover
  1

  Way too frightened of covid. Hours are subject to change without notice.

  Response from the owner

  Hello Dale. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. You can quickly find financial center hours here: https://locators.bankofamerica.com/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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  Dale Rover
  1

  I would give them zero stars if it were possible. Very poorly run, management needs to be fired. Extremely unreliable, open when they feel like it closed when they feel like it.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

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  Jacob Danielson (Jake)
  1

  This bank has horrible rates and ridiculous fees. There are lots of other banks in town and online that do a much better job of taking care of their customers. This branch has helpful workers that can work you through the bank's terrible system. Put your money somewhere else.

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  Mike Sanders
  1

  I pulled up at the drive thru window at 3:55pm and asked for a replacement card. He told me to come around in the store as they can't do it through drive thru. I go around and try to open the door at 3:58pm and its locked. Beyond frustrated 07/27/16 3:55pm

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  nomore humans
  1

  Fees for EVERYTHING. They will sneak them in too. They will start off with no fees then add one after another. The sneaky fees never end and change all the time so you can't keep up with them. Also very unethical bank. Watch the news.