Bank of America (Drive-thru Service Only) N Gregson St, Durham

Bank of America (Drive-thru Service Only) Reviews

• S

  Summer Canoy
  1

  Always understaffed. Most of the time the drive thru line is around the building and the line inside is out the door. Usually, the inside is open or the drive thru is open, very rarely are they open at the same time.

  Response from the owner

  Hi Summer, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  Jessica Serva
  1

  Completely understaffed. They were clearly stressed do to this and provided poor customer service.

  Response from the owner

  Hi, Jessica. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jon doe
  1

  This place closes at 2 o'clock but the sign says 4 o'clock

  Response from the owner

  Hi Jon. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• M

  Manuel Araujo
  1

  Should have sign outside saying "Slowest bank in the land". Expect to spend 30 mins to 1 hour during non-rush hours and 45mins to 1 hour and a half during rush hours. A lot of people who "work" there that do absolutely nothing. This bank could probably work as efficient as it is now with 4 people only.

• C

  Charlie Berry
  4

  These people are knowledgeable - very knowledgeable. They very, VERY rarely make mistakes. They work hard under trying conditions. If a worker leaves his window - even for lunch or for one of their scheduled breaks they get glares and people talking under their breath about lazy public employees. You try working those conditions. As for long waits - the only times I've had long waits was because there were a lot of people in line. They offer reservation service for many of their services. So think before you whine about dmv workers.

• S

  Si No
  1

  They are lazy they don't like to help !

  Response from the owner

  Hello. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• S

  Serena Sonoma
  1

  I went to deposit my paycheck on December 28 and was told it would be available by January 2. Suddenly there's been a 12 day hold put on my paycheck so maybe bank elsewhere. Probably a credit union.

• J

  Joseph Drummond
  1

  This is the worst costumer service ever

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• M

  Maybell Roper
  1

  went to this location waited a hour an a half to see a associate took only ten min to get my business taken care of and can never get anyone to answer the phone tried for 2 days guess I will have to drive back to the bank got a temporary replacement card it let me pay for $29 in grocery but declined for rent what is the problem

• B

  Ben Fleishman
  1

  Nice people work here, but always a long line and under staffed.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/