Bank of Albuquerque Juan Tabo Blvd, Albuquerque

Bank of Albuquerque Reviews

• T

  Thomas Thompson
  5

  Dian recognizes me as soon as I pull up and remembers my name which makes it welcoming. They really make it feel like your little local small town bank. My whole family banks here for a reason and have for 10 year plus. I highly recommend this bank but want to highlight the employees running it. Thanks Dian and team for always having my back!

• S

  Skudmonkey 2.0!
  5

  I’m so glad we switched to Bank of Albuquerque! A very sweet and helpful lady helped us open our bank accounts. I forgot her name, but I hope she’s still working there. It sucks that they closed many of their locations, because I really like Bank of Albuquerque. These people care more about customers than they do about money, unlike Wells Fargo. We usually come here to use the ATM.

• K

  Kate Red
  1

  This is the worst bank I’ve ever used!!!! They don’t allow me to cash payroll checks. And they always put hold on my account for no reason! I’ve never had a overdraft or missed a maintenance payment. But they hold my money for days/week at a time for no reason at all. Made a deposit on a Friday and it’s Monday and still no money. I’m ending my account with this bank and I recommend that no one used it! They have horrible policies and horrible customer service!!

  Response from the owner

  Hello Kate, Thank you for bringing this matter to our attention. Our goal is to deliver a great experience and we missed the mark. We appreciate your feedback and support and hope you'll consider coming back in the future. Sincerely, Trudy

• H

  Houston Minshew
  1

  BofAbq has gone way downhill. Fewer locations every year, and not open Saturdays. Not only are they not open Saturday, their times listed on the front door say they still are. Only a matter of time before they get bought out by a bigger bank. Changing banks next week.

  Response from the owner

  Houston, Thank you for bringing this matter to our attention. I'm very sorry we failed to meet your expectations. Please take a moment to contact us so we can discuss your concerns. Kindest regards, Stephanie

• s

  salvador nieto
  1

  Absolutely the worst service I've ever had at a bank I asked to speak to a banker and just basically got turned away very rude.

  Response from the owner

  Hello Salvador, We appreciate the time you took to leave us feedback. We sincerely apologize for the frustration you experienced at our location. We appreciate your feedback and support and hope you'll consider coming back in the future. Respectfully, Mario

• L

  Laura Mae
  5

  The tellers are always nice. Training is going on right now. Be patient, this location has the friendliest staff!!

• D

  Debbie Adcock
  5

  Wonderful experience and service from the teller working the drive thru at 11am on December 24th. Thank you for your patience with a difficult transaction. It was much apprciated!

• I

  Isabella Owens
  5

  Diane is very sweet and helpful! Really appreciated her after waiting 15 minutes with no response from anyone else.

• D

  Don Crowder
  5

  My first visit to the bank. All previous transactions, including setting up the account in the first place, were done online. The clerk was fast, friendly and efficient. I enjoyed my visit.

• S

  S Carter
  2

  Haven't had a pleasant experience since opening my business. Hidden fees. Having to call to schedule a notary, while other banks have lobby open. Other branches can't help us with business needs. Time to move to a bank that cares about small businesses.