Avadian Credit Union Colonnade Pkwy, Birmingham

Avadian Credit Union Reviews

• E

  Elizabeth Douglas
  5

  I had a phenomenal experience at Avadian. After attempting to open a home equity line with Wells Fargo - my bank and mortgage holder, I decided to see what Avadian could do for me. Even though I'm a customer in excellent standing, Wells Fargo treated me like I was trying to steal from them by boworring against the equity I've built in my own home! Avadian truly did treat me like family. Avadian made the process smooth and easy, and had my line open and ready to use in a week, while Wells Fargo was still quoting me a 75+ day timeline and demanding multiple forms of written documentation about why I wanted this line, my employment, and reasons for recently opening a business line with them as well. Karen and Elena at the Colonnade branch were exceptional in moving this process along swiftly and explaining every step of the process. We set up everything in the office in an afternoon, including my online banking portal. I've already (easily) made my first payment against what I borrowed. I cannot thank Avadian enough for their wonderful service and for these two five-star employees. Avadian has earned my business and my trust.

  Response from the owner

  Thrilled to have the great feedback Elizabeth. If we can be of assistance going forward please let us know.

• A

  April G
  4

  I think they're ok. Just nerve racking that I have to keep my receipts for ATM reimbursement fees. If I can see it on my statement, what's the problem?

  Response from the owner

  Hi April, we appreciate the 4* review and your feedback. We apologize for that inconvenience. There isn’t a mechanism within our system to automate that currently.

• D

  Duke Davis
  1

  Horrible customer service, it takes forever to get in and out of the Colonnade location. The only reason I keep an account open is for the Centsible Savings, if not for this product I would give ACU a zero star rating.

• C

  Corinthean Mitchell
  5

  I got great customer service here. Avandian is a shared branch of my home Credit Union and it was wonderful to be able to handle my financial business while away from home.

  Response from the owner

  Thank you for the kind words! We are happy to help you with your finances on your travels. Have a delightful day!

• M

  Madame O
  5

  Quick and friendly service each and every time

  Response from the owner

  Thank you so much for the 5* review! We always appreciate feedback from our members. Have a delightful afternoon!

• A

  Alexander Wiggins
  5

  Friendly staff that is always willing to help.

  Response from the owner

  Thank you for the review Alexander! Hope you are having a delightful Wednesday!