Avadian Credit Union W Main St, Dothan

Avadian Credit Union Reviews

• S

  Stephanie Truitt
  2

  I have a love-hate relationship with the branch on Main Street. I could never make this my primary bank due the time it takes for them to complete a simple task. There's one lady that talks extremely too much as she seem to have a problem with multi-tasking. She's nice, but I went thru the drive-thru on 03/29/2022, and I was the only person in the drive-thru. It took over 10 minutes for her to complete my withdrawal, and in the middle of my transaction I could see her standing in the doorway counting my money, and talking to someone inside of the bank. She completely left the drive-thru where she was previously at. However, on a positive note, I only have a savings account with Avadian. I have $ automatically deposited out of my paycheck bi-weekly. I don't have a debit card, nor ATM Card. This means that I have to physically go to the branch to make a withdrawal. Due to the issues mentioned above, I refrain from going to this branch unless it's ABSOUTEY necessary!!! I've decided to give the other branch (across town) a try on my next visit.

  Response from the owner

  We appreciate the feedback, Stephanie. We will speak with this branch regarding this drive-thru speed and our focus on serving members quickly.

• S

  Shawn S
  5

  Ok so fair is fair. Yesterday I jumped to conclusions on a notice I received that had Avadians name on it and assumed it was from them. I went on to give the bank a poor review based on that. I don't change my opinion about the time I was with them but I will give them 5 well earned stars for resolving my issue even on a holiday weekend. I was contacted within a very short time by the location manager Diana Casey. I was 100% wrong but she never said anything negative nor was she anything but professional. My apologies Mrs Casey and thank you!

  Response from the owner

  Thank you so much for the review! Diana is amazing and we are so lucky to have her. Glad she could get you the help you needed.

• K

  Kayla Maddox
  2

  F-ing ridiculous! Lobby is closed and only one lane is open! There is a line so long an employee came out to tell us to move are cars up so someone could get into the ATM lane. If you would just open another lane it wouldn’t be a problem! This branch only has two open places to deposit cash and the other is on the opposite side of town. If I didn’t have cash I would have left! Completely crazy for an employee to take the time to tell us to move, but couldn’t open another lane to get the line down!

  Response from the owner

  We apologize for the long wait. We are short staffed and we’re doing the best we can to serve our members. We have begun rolling out our new ATM Plus+ that will allow you to deposit cash. Keep an eye out for This new feature in Dothan.

• R

  Rich Oros
  1

  Worst financial institution that I have ever had the displeasure of doing business with. Paid my truck off almost 3 months ago. The credit union acknowledges a zero balance. They will not provide me with a title (they lost it), or even a payoff letter that has the necessary information on it so I can pay for replacement title. Again, almost three months later and I still can't get them to DO THEIR JOBS......

  Response from the owner

  Mr. Oros, we sent your title on 6/18. You paid it off on 6/3. You didn’t let us know you had not received it until yesterday. We prepared the title and mailed it again this morning. You should have it shortly.

• P

  Patrick Williams
  5

  I live in Atlanta. My mother lived in Dothan and used Avadian CU as her local bank. When she passed in 2014, I was anticipating a very difficult time dealing with her existing and new estate accounts from another city. The fine folks at the branch were BEYOND amazing, helpful, and sympathetic to my location-challenged situation and my loss. Kassie and Cathy especially - THANK YOU for all of your help!!

• D

  Duke “the Dwarf” Lancaster
  1

  ive been using them for three years and i go there about every week or two none of them know my name and overall ive been very disappointed with the whole system but they have a free coin change machine and thats exclusively why i still have an account with them there used to be good friendly tellers but they all got promoted to better places and i dislike having to fill out the stupid sheet every time even when i just want to put some cash into my account

  Response from the owner

  Mr. Lancaster, we appreciate your feedback. Please be patient with our newer tellers. We’re glad to here you liked our tellers in the past. Filling out a transaction sheet is standard procedure for any transactions.

• E

  Erica Ashley
  5

  Great bank to bank with I have been with them since my teen years and I am now in my forties just an great all around bank..Give them a try you want regret it💕

  Response from the owner

  Thank you so much Erica! We appreciate your kind words!

• A

  Alexis Crum
  5

  One of the best banks I’ve dealt with! They make my visits quick and informative every time I go in.

  Response from the owner

  Thank you so much Alexis! We are delighted to hear you’ve had a good experience with us.

• A

  Ashley Newton
  5

  All of the staff is very friendly and helpful. It is always a pleasurable banking experience each time I enter the doors or drive through lane.

• b

  benjamin mcdougald
  4

  Great customer service. The drive thru ATM seems to be out of service more often than the previous banks I banked with.

  Response from the owner

  Thanks for the 4* review! We apologize about the ATM. We will be looking into it and see what we can do to alleviate that frustration.