AuburnBank - Main Office N Gay St, Auburn

AuburnBank - Main Office Reviews

• P

  Pam Brownfield
  5

  We have banked with AuburnBank for 20 years or so. Over all the time we have served overseas as missionaries, they had our backs. Numerous attempts to clean out our accounts, bogus charges from stolen debit card numbers, replacement of stolen physical cards... all of these problems were handled graciously. They always recovered stolen funds for us. We could not ask for a better bank.

  Response from the owner

  Pam, thank you for taking the time to share your feelings about AuburnBank! Our mission has long been to serve our customers with quality service and your testament confirms our efforts. We look forward to many more years of serving the Brownfield family in the future.

• C

  Carol Roberts
  2

  When I was a student at Auburn a friend and I went to Auburn National Bank where I had an account to do some banking. While there, my VERY pregnant friend (8th month) needed a restroom, as very pregnant women always do. The bank informed us they don't have a public restroom. We explained we understood, but we also realized all of these employees must go *somewhere* and a pregnant woman was in dire need. There answer was NO. Funny the things you remember about a bank... their lack of compassion was one of them.

• T

  The Keel
  1

  Do not bank at Auburn Bank. They will not help you at all if it comes to problems with helping to get you back lost money. Made a claim when I ordered tickets to an event and the event was cancelled but I did not get refund. Others who had the same problem had no problem getting their money back through other institutions but Auburn Bank refuses to help in any way. Will be moving my account elsewhere and urging my friends and family to do the same.

• E

  Enjoli M
  1

  Unprofessional & rude even the managers

  Response from the owner

  Ms. Mixon, We want to sincerely apologize for your negative experience at our bank. We strive to maintain the highest customer service for our customers. We understand that you were able to speak with someone related to this incident on Friday, but if you feel this situation did not get resolved properly, we hope you will give us the opportunity to discuss this further with you. Again, we apologize for any inconvenience this caused and hope you will give us the opportunity to make it up to you.