Atlantic Union Bank Chamberlayne Rd, Mechanicsville

Atlantic Union Bank Reviews

• W

  Walter Klauer
  1

  I set up an automatic payment to my fixed home equity loan but for some reason my fixed loan amount increased on me without my knowledge and their online banking is the worst because the only was to increase the amount I pay every month would be to cancel my auto pay and create a new one. Absolutely the worst online anything you can imagine.

  Response from the owner

  Hi Walter, we are sorry to hear about the problems that you have had with making your loan payment and online banking. We would like to get more details from you so that we can work to resolve this. Please send us an email to [email protected] with details so that we can look into this for you. Thanks! - Maiya

• J

  James Vitale
  1

  ATLANTIC UNION DOES NOT CARE ABOUT THEIR CUSTOMERS, THEY DON'T KEEP THEIR PROMISES!!!! This bank has merged with two other major banks within recent years, it's been my experience that with each merger their customer service gets significantly worse. There's NO ACCOUNTABILITY their penalties border on PREDATORY PRACTICES and if you need them to correct an accounting error on their end be prepared for it to take all day or DAYS. There was OVER A THOUSAND DOLLARS FALSELY WITHDRAWN from my checking account not only did I have to CALL THE BANK OVER 6 TIMES JUST TO HAVE SOMEONE ANSWER THE PHONE but TO ADD INSULT TO INJURY they also CHARGED ME $38 OVER-WITHDARWAL FEE assuring me that it would be corrected by the end of the day, which it was not. Also I've banked with this bank for over 14 years you would think they would treat their long time customers better. ATLANTIC UNION PROFITS FROM PREDATORY BANKING PRACTICES!!!!!

  Response from the owner

  Hello James, we appreciate you reaching out to make us aware of this situation and we would like the chance to look into this further for you so that we can resolve this. Can you please email us at [email protected] and reference this review so that we can begin investigating? Please also include your full name and any other details that you feel important. We look forward to helping resolve this for you! - Leah

• k

  khamphan khammang
  5

  I called union bank trying to setup a health saving account, I talked to paul about getting my income tax done but I had to open a health savings account first before I can do my income tax, I had no way to get to the bank. Paul told me to not worry about it and that he would meet me at my place all you have to do is sign a paper. Paul was very helpful and polite with helping me, we were able to get the account setup succesfully and I can file my taxes. Thanks for the help paul!

  Response from the owner

  khamphan, thank you so much for sharing your experience! We appreciate you being such a loyal customer! Thanks- W.G.

• B

  Brieanne Nix
  2

  Friendly staff, but frustrating that if an account holder writes me a check from this bank, that I have to pay a $10 fee to cash the check. Most other banks have done away with this type of fee.

  Response from the owner

  Hi Brieanne, we appreciate you sharing your feedback regarding our non-customer check cashing fee. This is an industry standard fee that most banks do still implement. However, if you have an account with us, there is no fee to cash or deposit a check! We would be happy to have a Financial Services Advisor reach out to you with more information about our accounts! You can send us an email at [email protected] with your contact information and we will be happy to reach out. Thanks! - Leah