Atlantic Motorcar Center - Caring For People and Cars Oxhorn Rd, Wiscasset

Atlantic Motorcar Center - Caring For People and Cars Reviews

• B

  Bobbi Jo Weeks
  5

  Atlantic Motorcar has the friendliest, most efficient and honest staff I've ever had experience with at a car maintenance place. They were a pleasure to work with and did a wonderful job replacing the water pump and doing general maintenance on my VW Golf Wagon. I was impressed with their professional service and will be back again when I have any car maintenance or purchasing needs in the future. Thank You.

  Response from the owner

  Thank you Ms. Weeks, for sharing your great experience with our team! That’s our goal, our aim, each and every visit, to not just meet, but to exceed expectations. To build a lasting relationship with our great customers and their cars. To provide a transportation solution, be it waiting in our waiting room, a ride to work or home, or the use of one of our complimentary service loaner cars. We’re grateful for your business, honored by your kind words, and blessed by your trust in our team. Warmly, Bruce

• C

  Cheryl Reif
  5

  It is always a pleasure to have car serviced at Atlantic Motorcar. Bruce and his front desk staff are professional, the service staff thoroughly explain what needs to be done, and a courtesy car is available if repairs will take awhile. If waiting, the area is very comfortable. I couldn’t be happier with the experience I have had for over five years.

  Response from the owner

  Thanks for being a long time customer and all around great person Cheryl! - Bruce and team

• G

  George A.
  5

  Bruce and his crew have always taken care of my classic Mercedes in a most professional fashion. The premises are clean and orderly. My impression of all of their work is that it is meticulous and top quality. Their work is not inexpensive, but if you want it done correctly instead of cheaply, I couldn't recommend them more highly.

  Response from the owner

  Thank you George, we believe in long term relationships, with the customer and the car. Appreciate you bringing your classic Mercedes into our team.

• B

  Bruce Berry
  5

  Being in the auto repair business, our paths crossed several years ago . I’ve had several conversations with Bruce and his incredibly respectful team. Always they have always been informative and helpful in pointing me in the right direction to make a good decision. He has done an incredible job of building a business that helps his community as well as helping others to build their best self.

  Response from the owner

  Thank you Mr. Berry, wow, I'm honored to read those words! Thank you for getting and so nicely summing up our value proposition. Giving back to our community is one of our core values, just part of taking care of people, and cars! I'm proud to pass your experience along to our team members. Respectfully, Bruce

• C

  Corey Vincent
  3

  I will say the work done at Atlantic Motorcar is top notch. everything was fixed and they were very knowledgeable about my BMW and other German vehicles. That being said, I do believe that if you are not carful they will try to fix anything and everything even if it isn't broken. Not the place you want to go to if you have an actual budget. In fact I had my brake system flushed under their recommendations which was fine. I then had my next service 2 months later because I drive a lot. They charged me another couple hundred dollars to do the exact same service again. I just didn't notice it at the time until I went to sell the car and was reviewing the service history. It was nicely hidden within the $3600 service total. They will push things on you that you don't need, and it will cost you dearly. As one of the other reviews stated, they will insist on doing something, whether or not you agree or desire it. Sometimes we all have a budget and offering a credit card as a solution to pay for a single $3,600 service is not the answer. Again your car will be pampered to no end, but its not a place for the middle class to get service done at. The BMW dealership will cost you much less.

  Response from the owner

  We are sorry you did not find satisfaction from your most recent service. We want every one of our customers to drive away feeling better about their vehicle and feeling pleased with the service they received. Anything short of that is disappointing to us. Please call us so we can discuss your experience further.

• D

  Dick Mayer
  4

  Atlantic provided a clear explanation of all required work and then completed it in a timely manner at the estimated cost. Bruce took additional time to explain that the tires on our Mini Cooper would need to be replaced shortly and reviewed all options and associated costs for doing so. I like the professional, business-like way Atlantic provides service to customers.

  Response from the owner

  Thank you Mr. Mayer for your kind words, and business. Educating our customers, and making them our partners in auto service leads to lasting relationships, which is our business model. Our "Customers For Life" model has worked nicely over the last 35 years of business, and we cherish each and every customer, and each and every car. I'd be delighted to share your kind words with our team! Warmly, Bruce

• D

  David Buczkowski
  5

  I just had my first experience with Atlantic Motors. I was looking for a local place to detail my wife’s vehicle for her birthday. Sales manager Dave told me it’s not something they usually do other than for the cars they prepare for sale. However, by the time we chatted about cars he asked when I’d like to schedule the detailing. Steve did an incredible job even taking out some scratches I couldn’t get out at home. Even better, the cost was less than the estimate. All the other good folks I came in contact with greeted me a smile. The facilities are clean and well kept. I will be back!

  Response from the owner

  Glad we could be of service David, if we can help the customer in any way, we always try to do it. For us, it's about relationships! Taking care of customers, and their cars. I'll pass your kind words along to the team.

• A

  Aaron Jackson
  5

  I can't say enough good things about Atlantic Motorcar. I have a BMW X1 which had a Valve cover gasket leak and a few other issues found later on. I just want to give a detailed review of my experience with AMC. I was originally going to take it to the Dealer which was closer. A good friend of mine told me where he takes his Mercedes and spoke very highly of AMC however they are over an hour away so I was hesitant at first but I decided to make the call. So I did on a friday. Was greeted by a very friendly service advisor who listened to the issues I was having and knew exactly what I was talking about and gave me a proper run down of how things will go. Dropped the BMW off on a monday to one of the cleanest shops I've ever been too, inside and out. Very nice lounge, even a room with access to computers if you need to get a few things done, was even offered some beverages coffee, tea, water, etc. Was there for about an hour wait and was then welcomed out to my car on a lift and greeted by one of their Techs who was very nice and very thorough in explaining what they found. They went over everything and found a few other issues they could address. Everything they found wrong was prioritized and there was no pressure at all if I wanted to take care of other issues at a later time. I asked if they could just take care of everything. Soon after I was given prices on everything that needed to be done that was well below the dealership service pricing as well as a warranty on all their work which gave me a great piece of mind as few shops offer long term support. To my surprise I was given a very clean loaner car at no extra cost. I originally planed to arrange for a ride so this saved me a lot. My car was completed in 3 days. Would have probably been done sooner but a few parts needed to be ordered. Picked up my car on a thursday. They even gave it a nice wash and vaccum. I went over all the work done and everything was done professionally. A few days after I received emails and a personal text from the owner asking if everything was running good. That's looking after your customers. I like to wait out a few days before responding to see if the work performed holds up. I think its safe to say I found a new home for my BMW. If your looking for great service especially when it comes to European cars, please give Atlantic Motorcar a ring before you take it to your local dealership. You will be pleasantly surprised. AMC if your seeing this please give my warm personal thanks to your staff.

  Response from the owner

  Thank you sir, that is the same experience we aim for on each and every visit! I'll be sure to share your kind words with our team. - Warmly, Bruce

• T

  Thomas Hinton
  5

  A previously diagnosis by another service provider indicated that a particular component had failed and the repair would be $XXX. Atlantic Motorcar investigated and found the issue was related but not as severe nor as expensive. My Mini-Cooper was ready in less than 24 hours at 1/3 the previous service provider's quoted price. Foreign manufactured automobiles require specially trained technicians and particular diagnostic tools. Don't take your car to a service provider who might be guessing at what the problem is and how to fix it. Although I am appreciative of the Atlantic Motorcar parts and labor guarantee, I am more appreciative of a service provider that knows what they are doing and gets it done right the first time.

  Response from the owner

  Thomas, yes, unfortunately we see that all too often with some shops, folks are "over sold" on needed repairs, because their previous shop didn't know how to diagnose correctly and just took the "shotgun" approach. We train our team to identify and focus. "Knowing", not just "doing", that's the Atlantic Motorcar Way. Thanks for your business, and for taking the time to share your experience.

• C

  Cynthia Hasty
  5

  We were very pleased to find Atlantic Motors! We found the staff to be very professional as well as friendly and knowledgeable! Repair costs were reasonable ...and having a loaner car available for us made the process even easier! Thank you to all! We’ll definitely be returning!

  Response from the owner

  Thank you Cynthia! We really appreciate your business, and your kind words. I love to share this with our team, they really enjoy hearing back from our customers! We're big Mini Cooper fans as well, as you probably figured out, love taking care of those cars and owners! Warmly - Bruce and the AMC Team