Astound Broadband Powered by Wave Morris St, La Conner

Astound Broadband Powered by Wave Reviews

• D

  Dianne Koch
  2

  Wavecable is a joke. I lost my email account several days ago. I’ve called Customer Service for the past 4 days and waited on the phone over a hour each call. Finally I spoke to a man named John and he didn’t know how to help me. He took my information gave me a ticket number and was told someone would take care of it. I gave him a new password and I still can’t get into my emails. It keeps reading Error 403. I need my emails! I just sat on the phone again over a hour and I hung up. Horrible customer service.

  Response from the owner

  I am very sorry. If you would like to message us your full address at [email protected] we can take a look at the account.

• H

  Holly Lewis
  5

  I have satellite internet and during winter storms I can’t reach the dish to remove snow. So I now also have WAVE internet. Why? I wanted to purchase a streaming service and not deal with trying to climb on my roof.

  Response from the owner

  Hi Holly! Welcome to the Wave family. Thanks for taking time to provide a review and comments. We hope to meet your internet expectations. -Brent

• M

  Monica W
  1

  We canceled our tv due to exorbitant fees and lack of channels. I drove 52 miles round trip to drop their boxes off and it’s 1:41pm during business hours and NO ONE is here nor is there a sign on the door. They have no weekend or evening ours and their office is way odd the beaten path for skagit area folks. I shouldn’t be surprised. This sums up our experiences with wave. Horrible.

  Response from the owner

  Hi Monica, thank you for leaving us a review. We apologize for any inconvenience with the office being closed today due to weather conditions and plan on resuming normal business hours tomorrow. If there is anything else we can assist with please send us an email at [email protected].

• J

  Jay Samson
  3

  I recently came in to get a replacement Remote Controller. Staff were busy, courteous and effecient. Would have given 5 stars but the batteries they sent along with the new remote were absolutely dead. I wasted a bit of time before figuring this out! Please don't send people away with Dead Batteries! It's a small thing but it matters.

  Response from the owner

  Thank you for taking the time out of your day to leave us a review and we are happy to hear you are happy with the service we provided. We apologize for the batteries and will pass along your feedback.

• K

  Karen Molenaar Terrell
  5

  I love the women who work in the La Conner office. They are friendly and funny, kind and honest. They take the time to ensure my broadband needs are met. This is the one bill I always try to pay in person, just so I can see these women once a month.

  Response from the owner

  Thank you for taking the time to leave this review! I will pass this feedback on to the management.

• K

  Kathy Boulton
  1

  Cancelled cable service in late February. Was not told that I have to drive to Laconner to return cable boxes that way they can continue to charge you the full service. It is now mid March.Because one of their people did not do their job I now have a $300.00 plus bill. Thanks to the out sourced job lady. This is just B.S.!!!!!.

  Response from the owner

  We're sorry for the issues that you are having. If you would like to send us an email with your account information to [email protected] and reference this review, we would be happy to review your account closer and see what we can do to assist you.

• S

  Sarah Marie
  1

  After discounting our services TEMPORARILY ny $49.95, we were still charged $59.95... but that was only BEFORE the usage charges of $157.97. That made our total charges $228.27 for one month. When I tried to contact them to get ahold of customer retention, I had to wait over a half hour to get ahold of anyone. Yeah, we got another service provider.

  Response from the owner

  I am sorry to hear about your experience. If you would like to email me your account information to [email protected], I can review your account and see what I can do to help or submit feedback on your behalf.

• L

  Louisa Firethorne
  1

  Returned my wave equipment to the La Conner store- they did not put it on our account, and now we are being charged over $100 for the equipment!! Called customer service- now they say they can't provide customer service on a closed account- but how can my account be closed if I 'owe' $100!!??

  Response from the owner

  You can always email us at [email protected] to submit complaints. If you email the full address we can help with any issues you are having.

• b

  bielmanable
  2

  constant outages, at least 1 or 2 a month running from 3-18 hours sometimes all 24 and beyond (and for some reason it happens right when im trying get work done) when i call in to ask whats going on i get no more than a " sorry how else can I help you today?" its sad that there is no other option (i dont consider comcast an option) but hey ill give one more star, at least my service is working enough to write this review.....

• B

  Brian Pierce
  5

  Great pricing, just started using the service and no complaints yet, install tech was late, but very professional.

  Response from the owner

  Hello Brian! Thanks for taking time to rate your Wave experience with 5 stars. We are glad to be your provider. Welcome to our service family! -Brent