Ascend Federal Credit Union Waldron Rd, La Vergne

Ascend Federal Credit Union Reviews

• Y

  Yosemite Sam
  5

  The staff are always friendly and greet you with a smile. The branch is close to the house so I don't have to go far. I had to make a change to our checking account to stop recurring service fees. I couldn't understand why this couldn't be accomplished online because pretty much anything else can. I had to go to the branch. Recommendations: Ascend, you need to fix that problem. Otherwise, I am still a satisfied customer! 😉

  Response from the owner

  Hi there - Thank you for the feedback and taking the time to give us your thoughts. We will pass along your comments about recurring service fees.

• D

  Della Edwards
  5

  My husband and I went in and opened both checking and saving, I can say that our experience was nothing but great, everyone was very helpful and friendly.

• j

  jeremy leasure
  5

  I've never had a problem at this location or any other location I have been to. I have been with Ascend for several years now and I don't have any complaints. No bank is perfect and that includes Ascend, but they have always done right by me. Highly recommend.

  Response from the owner

  Hey Jeremy - Thanks for leaving us a 5-star review. We're glad to hear that we are meeting the mark for you. We appreciate your membership and hope to see you soon!

• S

  Sloan Stracener
  1

  April Joiner is so rude I will never go back to the Lavergne branch while she is working there. I dont see how she has a customer relations job. She has poor customer service skills. She made me just want to close all of my accounts with ascend and move my business elsewhere.

  Response from the owner

  Hi Sloan - We apologize that you had a negative experience because we strive for excellent member service. We have forwarded your comments to the appropriate management for review. If we need additional information, we will be in touch. Thank you for your membership with Ascend.

• B

  Brittany Preston
  1

  Just an office full of women who don’t have any clue what they are doing. Never been able to spend less than an hour here due to their incompetence.

  Response from the owner

  Hi Brittany - We're sorry to hear that your experience with Ascend has been anything but excellent. We have passed your feedback along to our management team but would love to know more. Would you be willing to email us at [email protected] or direct message us on any of our social media outlets with additional information. Thank you for taking the time to leave your feedback as it helps improve the member experience.

• s

  sha
  1

  They wont allow you to do anything online. Ive had my account for 6 months. Everytime i have to do something such as change a password or transfer money to another account, im told i have to come into the office. Extremely inconvenient. I will be closing my account

  Response from the owner

  Hi Sha - We are sorry to hear that you experience with Ascend has been anything but excellent. I think you were given bad information because you can certainly change your password inside online banking as well as transfer money between accounts. If you can give us a call at 800-342-3086 or email us your contact information to [email protected], we would like to follow up with you.

• R

  R3drum_ 615
  1

  Worst bank ever if your looking for something fast there not it there online system is trash and if you want to talk to someone personally you have to go up there banking without a bank is the worst idea hope it gets shut down

• R

  Richard Gentry
  4

  I have banked with Ascend Federal Credit Union since 2004 and I have to say that they are very great to work with and they do go above and beyond to help you with any financial problems you may have.

• N

  Nick Strukov
  5

  Bri does an excellent job every time I come in, and it’s always a pleasure dealing with the branch employees!

  Response from the owner

  Nick- We are so pleased you have had a great experience with our team! Thank you so much for leaving a review.

• B

  Betty Hornsby
  4

  Only thing i dont like they want release your money for a couple of days when you put in a big amount then they say they will release 200 that a lie it happen to me today still no release on the 200 said by the end of the business day they are now close

  Response from the owner

  Thank you so much for taking the time to give us this feedback. We are reviewing this and will follow up with you shortly. Thank you for your membership!