Regions Bank Murfreesboro Rd, La Vergne

Regions Bank Reviews

• N

  Nicole Velez
  1

  I go to this Regions weekly Friday or Saturday to with draw money out of ONE of my accounts and have never had an issue or feel if there was an issue! Just left there now and beyond post that some lady I have Never seen there before by the way attended me and was so rude and out of line. When I approached the counter she said how can I help you I said yes need to make a checking withdrawal please. She then asks me how much for whatever reason instead of giving me my withdrawal slip. I say 4505 she repeats so 45.05? I’m like Ah NO 4,505.00 mam she then gives me a withdrawal slip. After me filing out the withdrawal slip and her having my license looks at me and asked do you have your card? I said no I don’t she proceeded then asked me out of no where are you going to close your account? Right there and then wanted to lose it on this lady as first of all I just told you I need to make a withdrawal why do you need to ask me something so illiterate? I will be calling corporate! She was an older lady, short black hair, with glasses, all the way to the left hand side of the front counter!

  Response from the owner

  Hello, Nicole. Your review is very important to us! We’re so sorry for the negative experience you had to endure during your visit, this certainly isn’t the type of customer service we want you to expect from us. We’d like to document this properly and forward it to the right channels in efforts to improve our service for you and our community. If you wish to share more, please email us at [email protected]. Our team will make sure to engage and reply as soon as we can. - Hector

• m

  morgan rock
  1

  Don’t waste your time banking with regions they are a joke of an institution. I will be closing my accounts immediately. I went to regions to report fraudulent activity on my credit card. I was upfront and told them I did not have my license on me and they said no problem we can cut the card off. Withholding the information that I would not have access to my funds. They then proceeded to tell me I couldn’t get a new card until 9 am the next day. I explained the situation to a “manager” who told me he could give me $25 from my account but that’s all. My issue is the fact they cut my card off without the “proper identification” and were willing to give me $25 from the SAME account still without “proper identification” but couldn’t give me access to any other funds or replace my card and refused to turn the card I brought in back on. So I can cut off the card to any account I find on the street and bring in because I don’t need “proper identification” to close an account, just any card, and be given $25 from the same account of the card I just brought in even though under your rules no one checked my “proper identification” to withdraw those funds?

  Response from the owner

  Hey, Morgan. Our team would like to further discuss your experience. If we can chat, please send over an email to [email protected]. We'll make sure to get in touch. -Ana

• E

  Edgwina Mobley
  5

  They are really nice every time i go. The drive through tellers are the best, their attitude is wonderful. They are so nice and very helpful every time i go to them. Thank you all for all you do.

  Response from the owner

  We appreciate you sharing your great experience with us! 😀 -Trish

• L

  Lora Moore
  2

  3 open tellers inside and I was snapped at when I walked up to one that I need to "wait to be called". I had to stand while being ignored by 3 people for several minutes before being served. I am glad Regions Bank in Lavergne TN doesn't have to worry about customer satisfaction.

  Response from the owner

  We're sorry to hear this was your experience during your visit. We definitely hear your concerns and appreciate your feedback. We've made sure to pass it along to the appropriate channels. -Trish

• T

  Todd Jensen
  1

  I have been with Regions for many years. Had several accounts with them. Here are some reasons why they are a horrible bank: 1) if you make a deposit on Friday it is not actually deposited until Tuesday - poor service 2) very poor customer service especially at Lavergne TN Branch - William Pratt Manager 3) they canceled my account because I expressed my unhappiness with there service - I did not request to cancel, I just received letter in mail. 4) very poor online services 5) would not accept a state issued ID - gun permit... all other banks do--- probably a very liberal left wing organization. 6) William Pratt manager, does not call you back even if you leave several messages for him. I will say they used to be have good customer service years ago but now it is horrible at every angle!!!

  Response from the owner

  We don't want this to be your impression of us, Todd. Our team would like to review this information to have it fully documented. If we can reach out and call you, please send us an email to [email protected]. -Ana

• R

  Reginal Coleman
  1

  I came to Regions bank just to get some change for the post office. I was told since they don't have an account I can't get change. So the only way you can really go into regions bank is if you have an account or want to get one. Bottom line I won't be back ever.

  Response from the owner

  We don't want this to be your impression of us. If our team can reach out and further discuss these concerns, please send us an email to [email protected]. -Ana

• A

  Aric Mcclintock
  1

  Your atm has stolen my grandfathers card and we have no way of contacting a banking manager to help this issue started at 5pm and its now 6pm. We need y'all to be more responsible

• L

  Laura B.
  1

  Agree with the other reviewers. This branch closes early, has been closed randomly and the atm doesn't work. I don't know what the problem is but they need to get it together, I've been to dozens of other Regions branches that don't have these issues.

• L

  Lanea Young
  1

  I'd give this branch a 0 if I could. Some of the employees are very rude and lied to my face about being able to give me money. They were very disrespectful and I felt belittled. I will no longer be banking here at this branch.

• M

  Matt M
  1

  I’ve been waiting for 30 minutes in line, and still not up to be seen. Regions must have 2 employees in the entire bank. Absolutely awful customer service per usual