Ascend Federal Credit Union Gale Ln, Nashville

Ascend Federal Credit Union Reviews

• D

  Danielle Bobish
  1

  One of the rudest branches I've been to in a long time. Was 'greeted' by a young man. I told him I needed to cash a check. His response was 'do you even bank here?' On top of this, he told me to use an automated teller instead of himself or the other young woman at her desk. Both of which werent doing anything. I was the only one in the building. Will not be back to this location.

  Response from the owner

  Hi Danielle - We're sorry to hear that your experience at our Melrose branch was anything but excellent. We appreciate you taking the time to leave your feedback as it helps us improve and serve our members better. We would like to have a member of our management team follow up with you. Can you email us at [email protected] or direct message us on any of our social media channels with a good contact number and time to reach you?

• K

  Krystina Lyons
  5

  This was such a great branch - everyone was so welcoming, followed all covid-19 CDC guidelines, and were happy to welcome us as new members. Terrie took the time to thoroughly explain the process, answer any questions we had, and then offer support even after we left. Our conversation was great, Terrie was incredibly personable and we connected with her easily. We will be visiting this branch whenever we have questions or just want to pop in!

  Response from the owner

  Hi Krystina - Thank you for taking the time to leave your feedback. We will pass this along to the management team. We're thrilled to hear you had such a great experience.

• K

  Kyle Stewart
  1

  I am so over Ascend. I have had nothing but issues since working with them. Mind you, some of the instore staff is super friendly but I have had to get 3 new cards in less than a year unwillingly because you guys changed security whatever and send one to my house that I never get. I spent my own money today to get to the bank to get a new card made so you could cancel the one I had and upon getting my card, it turns out, it doesn’t work. Upon calling and waiting on the phone for 30 minutes at noon on Saturday knowing that if I don’t get this fixed before you all close, I have to go a whole weekend without having access to my money, you all told me there isn’t anything you could do from your end to fix my card. I’m an absolutely annoyed, irritated and pissed because I’ve never worked with such a terrible and unprofessional bank a day in my life. I left my USAA account because I needed a local bank to deposit my cash but it looks like I need to find a new bank because this is ridiculous. Thank you for denying me access to my money. I’ll be withdrawing everything I have with you and switching banks first thing Monday.

• B

  Bethany Susanne Mcgowan
  5

  I was very pleased with my experience, at Ascend! All of the Associates were extremely professional, friendly and beyond helpful. My only complaint is: the Parking Lot is not big enough, to share with another establishment!

  Response from the owner

  Hi Susanne - Thank you for the 5-star review. We will pass your feedback along to the Melrose team. Thank you for your membership with Ascend!

• D

  Drew Cox
  1

  Leave out a lot of fine print when asking questions. Got charged 3% fee in loan payoff. Person helping me had to make 4 phone calls to learn how to do procedures. Complete lack of professionalism.

  Response from the owner

  Hi Drew - Thank you for your feedback. We have forwarded the information along to the appropriate management teams. Please do not hesitate to reach out to us at [email protected] if you need assistance.

• N

  N. T.
  1

  They charge a 10$ service fee whenever you have to make a payment on anything. Website looks like it was made 10 years ago and there's no autopay. Lots of other places to bank that are a lot better.

  Response from the owner

  Hi Nick - Thank you for providing your feedback. We do now offer online payment options for our members to make payments on most loans including auto pay. Visit ascend.org/pay to learn more or reach out to us on social media or at 800-342-3086 if we can help.

• R

  Randomrileywat
  5

  Ascend FCU has been great. From helping me to start an account to providing fast and efficient services, Ascend has exceeded my expectations.

  Response from the owner

  Thank you for taking the time to provide feedback. We appreciate the opportunity to serve you!

• C

  Corey James Richard
  1

  I'm not an old person or a luddite, but these PASSport teller terminals that can only perform half the services of a human teller are straight-up idiotic and uncomfortable to use.

  Response from the owner

  Corey, we are sorry if your experience was less than satisfactory. Our interactive teller machines are designed to deliver fast, efficient service to our members for a wide range of transactions. If you’re ever in need of a more advanced transaction that our interactive tellers cannot handle, feel free to give us a call and make arrangements ahead of time. Thank you for your feedback and the opportunity to be of service.

• D

  Doug Trovinger
  1

  Compared to other branches, this one is awful. Employees in the branch are rude and condescending to their customers. Go to another branch or bank.

  Response from the owner

  We're very sorry to hear of your experience because at Ascend, we value all of our members. Your comments have been shared with the appropriate team to review. Thank you for the opportunity to serve you.