Wells Fargo Bank Thompson Ln, Nashville

Wells Fargo Bank Reviews

• H

  Heron O
  1

  Waste of time in this branch, just go to franklin or Brentwood, they have zero to no clue on how nor when to apply discretion or override policies for non-risk customers, if you’re a business account holder, don’t waste your time in this branch.

  Response from the owner

  Thanks for your feedback on this location. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• T

  Tyler Johnson
  5

  Very helpful employees that assisted us with a wire for our house closing. Extremely thorough during the process.

  Response from the owner

  I'm truly glad to read your review, Tyler, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• Z

  Zac Ay
  5

  I dont know why this WF branch has such a low rating. Everytime I have been there the service has been top notch. I have never had issues in 1.5 years I have been using this branch. If anyone from this branch is reading, please know that you're doing a great job. thank you.

• D

  Derrick Ford
  1

  Wouldnt even cash a Wells Fargo issued check because i only have a paper ID issued by the government. This is wrong and the reason for my horrid review.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• K

  Khanthaly Banks
  1

  Awful customer service! They're not accommodating. The bank has the dumbest rules and I will be closing my account tomorrow.

  Response from the owner

  I'm sorry we haven't provided the customer experience you expect from us, Khanthaly. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Janet, Wells Fargo HL Social

• H

  Hilda Sanabria
  1

  Whait on line to make a deposit for a friend. Cashier ask if I was on the account..no. Took the money. Whait few seconds. She told me I can deposit only if I have a check under my name.. why she didntd sayit from the beginning..

  Response from the owner

  Thanks for your feedback, Hilda. I know how frustrating a long wait can be, and I'm very sorry for the inconvenience. As it's important that your concerns are forwarded appropriately, please email [email protected] with your username and more details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thanks so much. -Nick, Wells Fargo HL Social

• s

  shelley morgan
  1

  This is the rudest bank location, the manager is really rude and don't help customers,probably because wells has been sued for stealing people's money and this manager is one of them. He can't help you and will not. Went to green hills and got all the help I needed. Stay away , staff is same way.

• S

  Synthia Hood
  2

  Whats the point of having an ATM in the same lane as the window? If I had known this, I would just use the one outside. First branch I've ever seen like this and it just isn't practical.

  Response from the owner

  Hello, Synthia. I appreciate you taking the time to share this feedback regarding this branch. 've made sure to share this with the managers. I hope you'll accept my apology for the inconvenience. -Shaun, Wells Fargo HL Social

• M

  Montgomery Corley
  1

  Have been sitting in the drive thru for 45 mins and called several times and no answer and finally someone came out to direct traffic and then when I came and told someone about wait time, she proceeded to laugh in my face

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• I

  Iraj Rahimi
  1

  With 37 people in line you would think they would have more than 2 tellers. More interested in opening accounts rather than servicing them. Find another bank.