Ascend Federal Credit Union W James Campbell Blvd, Columbia

Ascend Federal Credit Union Reviews

• K

  Kamo Kween
  5

  Best credit union in town! We do all our banking here! Customer service is top knotch!

• s

  sean flesch
  1

  Your debit card policy of killing my card while out of state for a long weekend directly cost you this member. Just in case there is any question, your moves to protect your liability have gone too far. You stranded me on vacation. Not my job as a member to notify you when I'm going out of town for the weekend. What a joke.

  Response from the owner

  Hi Sean - We're sorry that you experienced difficulties using your card while traveling. We understand how frustrating that can be. Those safeguards are in place to protect our members from fraudulent activity. We appreciate your feedback and we have passed it along to the appropriate management teams. We realize this travel notifications need to be easier to make for our members and will have a way to make them very easy in our upcoming digital banking and app upgrade in June. We appreciate your membership with Ascend and taking the time to leave your concerns.

• M

  Memento Mori
  1

  Ascend Federal Credit Union is consistently the one place over the years where I have to use MY OWN customer service voice/skills on the staff in order to get anything done. I don't know if the staff is just like that or if management has done something to them, but the people that work here are by the the MOST impersonable and stand offish people I have ever worked with. It is truly exceptional how the staff truly hates doing absolutely anything. You could go in to do a withdrawal and I guarantee you someone there is going to roll their eyes at you. The online banking and phone customer service people are absolutely delightful, but this particular location is god awful.

  Response from the owner

  Hi there. Thank you for taking the time to leave your feedback as it helps us improve. We would like the opportunity to have a management team member follow up and learn more. Can you email us at [email protected] or send us a direct message on any of our social media accounts? We appreciate your membership with Ascend.

• C

  Colton Kinzer
  1

  Worst bank. Terrible banking, terrible loan services and completely rude customer service. Will be refinancing loan through another company.

  Response from the owner

  Hi Colton - We're sorry to hear that your experience with Ascend has been anything less than excellent. Privacy guidelines prohibit us from providing account details to anyone that is not on the account. We understand your frustration with being unable to talk to our team members about the account. Your feedback has been passed along to our management team.

• V

  Vedah Barnes
  4

  The staff was wonderful to me and continues to be so helpful I appreciate rhem.

• B

  Brandi English
  1

  Worst credit union ever!!! They do not care about helping their members, especially during this difficult time when most people have lost jobs and are just now returning back to work. They do not value the employees at all, especially if you do not fit in with their cliques. The standard of customer service and management is disgraceful and all should review the core values! Ascend Federal Credit Union needs to know that it is more to being the " Best Credit Union" and just make money, learn how to treat people better so people would want to do business with you! PS one star is too much!

  Response from the owner

  Hey Brandi, thank you for providing this feedback. We work hard to give our members the best experience as possible. We are always looking to improve and would love to follow up on this with you. Could you please email us at [email protected] or direct message us on any social platform. We hope to hear from you soon.

• A

  Amanda Berlin
  2

  I have a car loan through capital one and wanted to refinance with ascend. I had to call and sit on hold several times and email repeatedly to get things in motion. I wont mention the girls name that I dealt with, but I had to ask repeadidly what my new interest rate would be after spending all day credit checking, faxing and emailing in all the documents that they required. After ignoring my questions she then proceeded to ask me for my bank card information to go ahead and get an account started and take a good amount of MY money without me even knowing what my new interest rate would be?? I told her I wasn't giving her my bank card information until I knew the interest rate. She finally gave me a number that was so ridiculous I just dropped it all after spending so much of my time faxing documents, emailing, sitting on hold on the phone all day. Bare minimum customer care. Save yourself the trouble and just don't waste your time.

  Response from the owner

  Hey Amanda, Thank you for taking the time and providing this feedback. This certainly sounds like a less-than excellent experience and we apologize for that. We would like to follow up with you. Could you email us your contact information to [email protected]? We would be more than happy to have a representative reach out to you. Thank you and we hope you have a wonderful day.

• L

  Lisa Hawkins
  1

  Every time I go into this credit union Julian the guy with the long hair is disrespectful and unprofessional. He refused to give me a receipt on my daughters account in which my name is on the account. I had two different transactions on two separate accounts and he put all the money in one envelope. And he has the worst attitude. I believe he is a racist because every time he waits on me it’s a bad experience.

  Response from the owner

  Hi Lisa - Thank you for taking the time to give us your feedback as it helps us improve our member experience. Our management team has reached out to you directly. If you still have an unsolved matter regarding this issue please don't hesitate to reach out to us at [email protected] or on any of our social media channels.

• C

  Corey Hay
  2

  I have had an account for years here but that's coming to an end soon. Poor customer service. Most of the time the tellers are rude and you have to wait in line, inside and out FOREVER! I have just recently opened a new account at First Farmers and no matter what branch you go in, you can tell leadership is different

  Response from the owner

  Hi Corey - We're sorry to hear that your experience with Ascend has been anything less than excellent. Please contact us at [email protected] or via any of our social media channels if we can assist or if you'd like to provide additional feedback.

• A

  Ariel Libmann
  5

  I recently switched to Ascend. This week I had to mobile deposit some checks and they put a security hold on my checks because they were out of state checks. Spoke with Dawn at the Columbia Branch and Tracy at the corporate office and they very accommodating and got my checks deposited despite the COVID shut downs. A+ Customer Service!

  Response from the owner

  Ariel, we are happy to hear that you had a great experience with us. We are passing this feedback along to the appropriate teams at Columbia and Corporate locations. Our employees work hard to always provide exceptional service to our members. We appreciate you and your membership!