Arvest Bank Browns Ln, Jonesboro

Arvest Bank Reviews

• B

  Brittany King
  1

  Customer service is EXTREMELY POOR. Once you tell them that you're not a customer of theirs, they act like the last thing they want to do is help you. I would NOT recommend this bank just by my first phone call. Customer Service is everything seeing that most things are over the phone/online these days and I did not get a good feel.

  Response from the owner

  Hi Brittany, we are very sorry to hear that you are unhappy with the service that you were provided. Customer service is our top priority and we would like the opportunity to listen and learn more about your experience. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• R

  Robert Dyess
  1

  They charge more then regions to cash a check and require 2 forms of ID. Greediest bank in town. I have no questions for you. There is no legitimate reason to charge. Only you and Regions do. Hassling me about it won't make it ok.

  Response from the owner

  Hi Robert, we are sorry to hear that you are upset about the check cashing fee. If you would let us, we would like to connect you with a member of local management to discuss these fees with you and answer any questions you may have. Would you please send your contact number to [email protected]?

• E

  Erica Sullivan
  1

  Worst Bank EVER!!! We have had an account with them since they bought out Bear State Bank. They have held transactions for a week at a time and started charging us a monthly fee for our basic checking account. Terrible customer service as well. Also they hold a $250 check for days before putting into your account and I'm not talking about a personal check I'm talking about a check from another Bank!

  Response from the owner

  Hi Erica, we’re so sorry that you have had an unpleasant banking experience with us. We truly value you as a customer and wish to continue doing business with you. If you would let us, we would like to listen and learn more about your experiences. Would you please send us your personal contact phone number to [email protected]? We would like to connect with you.

• S

  Sarge Pepp
  1

  Bear State was a great bank. Haven't had any experience with Arvest but they started off bad in my book. When Heritage Bank was bought by Bear State they did all of the changeovers for drafts, direct deposits and account numbers. Then Arvest bought Bear State and Arvest has dropped everything in the customers laps. I pity the elderly who don't know how to do all of this. I will give them a chance but I was tempted to just change banks. You should have thought about talking with customers before you shoved this down our throats. This change isn't good compared to what Heritage and Bear State was. I had a interest bearing account and here you want to charge me $6 a month. I'm putting more of my money with another bank instead of in checking with Arvest.

  Response from the owner

  Sarge Pepp, If you would let us, we'd like to listen and learn more about your experiences with Bear State and Arvest and help you during the transition. Would you please email [email protected] with your phone number so we can have management follow up?

• D

  Destiney Locke
  1

  Went to them for a loan. Unprofessional and exhausting. Don't recommend them for mortgage loans. Especially first time home buyer, like I was.

  Response from the owner

  Hi Destiney. We are very sorry to hear that you are unhappy with your experience at this location. We would like to listen and learn more. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• J

  Jordan Davenport
  1

  Been using this bank for 10 years. Will not be back. Terrible customer service. Can’t cash a check that is theirs without an account and then they charge you!!! Crooks to the max.

  Response from the owner

  Hi Jordan, we’re so sorry to hear that you feel this way. We understand this is frustrating, but this fee is in place to help prevent check fraud. If you’d let us, we would like to connect with you to listen and learn more about your experiences so we can improve. Would you please send your name and contact information to [email protected] so that we can connect with you?

• A

  AMAYSEN DETAILS
  5

  Great customer service, extremely nice staff

• R

  Ramona Brown
  5

  Been banking with Arvest for years and moving state to state with this bank always helpful to me

  Response from the owner

  Hi Ramona! We are so happy to have you in the Arvest family! We are always here to help! Thank you so much for this five-star review!

• K

  Kelly “Marie” wilson
  1

  Takes money two or three times for same thing then charges u two overdraft for it. When the money was there to begin with been going thru it for three months dont use this bank

• D

  Danny Mauch
  5

  I have been with this bank for 11 years now and I never had a bad experience. I always receive friendly and professional service.

  Response from the owner

  Danny, this is so great to hear! We're glad you've a good experience with Bear State Bank! Thanks for the review!