Arvest Bank S Santa Fe Ave, Moore

Arvest Bank Reviews

• R

  Rick Phillips
  5

  All banks are pretty much alike, which makes writing them very difficult. Objectively, they all do the same job. They accept deposits, they make loans, they sell certificates of deposit, they do mortgages, and all the other things that Banks do. Subjectively, you need to look for one where you feel comfortable where the staff is friendly and where they treat you like a person not just an account number. This is a pretty good bank, give them a try.

  Response from the owner

  Rick Phillips Thank your for the review! We do believe in putting our customers first and we like to think that helps set us apart. We appreciate your feedback!

• T

  Tracey Self
  2

  The employees inside at this location have absolutely ZERO personality! It's like walking into a funeral home. One girl behind the counter never once smiled when I spoke to her about an issue I was having. I will definitely be trying the other branch a little further from my house to see if they're more upbeat when someone enters.

  Response from the owner

  Hi Tracey, we're truly sorry to hear about your recent visit to our Moore, OK branch. We would like the opportunity to speak with you about this experience so that we learn and improve. Would you mind sending your contact information to [email protected] so we can connect with you?

• A

  Abraham Wiebe
  5

  Everyone at this bank is so friendly! Great customer service also, I rarely wait at all to make a deposit. Kiska in particular is amazing, but everyone in the bank seems to smile or greet you when you walk in!

  Response from the owner

  Hi Abraham, we’re so happy to hear about your great experience at our South Santa Fe branch in Moore! We’ll be sure to pass along your kind words to Kiska and the rest of the team. Thank you so much for your five-star review!

• A

  Amy Fowler
  1

  If you are a spouse who handles the finances full-time you will waste your time and effort. Paying on a loan with a check that has my name on it too. It was extremely difficult to set up online banking because my husband was at work and not present. Spent one hour on hold with customer service to be told sorry we can't talk to you we have to talk to him ok I can give you his phone number. No he will need to call in on his lunch although he doesn't have a one hour lunch to sit on hold he only has thirty minutes. Then at this branch the teller wouldn't talk to me she would only speak to him. I JUST WANT TO PAY HIS LOAN! She ended up giving him the login information to set it up and he turned around and gave it to me. You can't go against Oklahoma State Law and the law states I'm entitled to half of everything acquired in our marriage. It would be in your best interest not to piss off the better half. Satisfaction not guaranteed! Stop treating spouses like they are enemies.

  Response from the owner

  Amy Fowler, we are truly sorry to hear about this. If you would give us the opportunity, we would like to discuss this further with you. Could you please email [email protected] with your phone number so we can have management follow up?

• A

  A
  5

  Friendliest Arvest bank location around!!! Love everyone there!!! Always professional and sincere, unlike the Norman location on Main st. and 36th.

  Response from the owner

  Hi Annette, we’re so happy that the associates at our Moore, Oklahoma location provide great service when you stop in! We appreciate you taking the time to write this review, and we will be sure to pass it along to the branch. However, we would like to discuss your experience at our Norman location. Would you please send your contact information to [email protected] so that we can connect with you?

• J

  Josh Green
  1

  Online account balance is literally never accurate...💩 I will be in tomorrow AM to withdraw my FULL balance and will close my account later this month. HIRE DEVELOPERS THAT KNOW WHAT THEY ARE DOING!

  Response from the owner

  Josh, we’re so sorry to hear about this. We’d like to discuss it with you. Please email [email protected] with your phone number so we can have local management follow up.

• J

  Justin Thomas
  5

  Love this bank and the great employees off 19th st in Moore

  Response from the owner

  Thank you so much for the five-star review, Justin!

• C

  Carly Griffis
  5

  I have been a customer at Arvest since 2012. I recently had the pleasure of speaking with Misty, in person at the Moore location on Sante Fe. She absolutely went above and beyond to make sure my needs were met and properly taken care of. Misty upholds integrity and professionalism. She completely changed what was a negative experience (not due to Arvest) and ensured customer satisfaction throughout the whole process. Our world needs more Misty's ! Thank you so much for your kindness. It will not be forgotten.

  Response from the owner

  Hi Carly! We are thrilled to hear about your wonderful experience with Misty and we will be sure to share this with her! We are so happy to have you in the Arvest family!