Arvest Bank S 74th St, Fort Smith

Arvest Bank Reviews

• A

  April Qualls
  1

  Very upset with this location! My mother goes in there on twice a month. There is only one customer service girl there that provides service to help her. She always put money in my account but no one can seem to find my account! This is very poor service that for some reason one girl can find it but no one else can! The female that was behind the counter today was very rude!

  Response from the owner

  Hi April - We’re so sorry to hear about this. We’d like to discuss what happened with you. Please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

• D

  Daryl Cuellar
  1

  Went and put my paycheck in the atm and it ate it.... Now I'm stuck waiting for them to audit the atm... Their advise over drawn my account until they get it figured out... great job guys... Not... Worse customer service I have ever dealt with...

• B

  Braxton Marshall
  5

  Love the customer service here they always greet me and call me by name, love this bank

  Response from the owner

  Thank you very much for the five-star review, Braxton! We will share your kind words with our team at this location.

• G

  Gloria Cain
  1

  Went to cash a check made out to me from an Arvest customer and they charge a $5.00 fee if you don’t have an account with Arvest. They will never get my business!

  Response from the owner

  Hi Gloria, we’re sorry to hear that you feel this way and understand your frustrations. This procedure is in place to help reduce check cashing fraud. If you would let us, we would like to connect with you to discuss more. Would you please send us your name and contact phone number to [email protected]?

• B

  Benjamin Adams
  2

  Slow, slow, and slow. I’m never greeted anymore and they are extremely slow every time I go. They weren’t even helping one and I had to wait 15 minutes and I eventually rang them to get help.

  Response from the owner

  Hi Benjamin, we’re truly sorry to hear about your experience at our S 74th Street location in Fort Smith. We always aim to deliver a great customer experience, so we would like to apologize that we missed the mark during your visits to this location. Would you please send your contact information to [email protected] so that we can connect you with local management to learn more about your experience?

• A

  Amanda Combs
  5

  Jaxiry is a asset to this institution!

  Response from the owner

  Hi Amanda! Thank you for sharing this great review, we will be sure to pass this along to the team!

• W

  William Greenfield
  1

  Called during business hours and listened to the automated voice for 20 mins waiting for a teller to take my call but never got one.

• K

  Kia Lee
  1

  Always a long wait every time I come here! Waste of my time.

  Response from the owner

  Hi Kia, we’re so sorry to hear about your experience at our South 74th Street branch in Fort Smith, and understand how valuable your time is. We would like to learn more about your experience so that we can connect you to a member of local management. Would you please send your name and contact phone number to [email protected]?

• B

  Brandi Flynn
  1

  Always a long wait and customer service is terrible

  Response from the owner

  Hi Brandi, we're sorry to hear about your experience and understand that your time is valuable. We would like to connect you to a member of local management to listen and learn more about your experience. Will you please send us your name and contact phone number to [email protected]?

• C

  Cassity Nichols
  5

  Always like any branch of Arvest

  Response from the owner

  Cassity Nichols, we’re glad you had a good experience with Arvest. Thank you for your review!