Arvest Bank E Mission Blvd, Fayetteville

Arvest Bank Reviews

• C

  Chef Hamza
  1

  I have 6 accounts with arvest and this past week I had one of the worst experiences with this branch I went thru the drive thru and send in some cach to exchange it for bigger bills and the lady that was there asked for ID I-asked her do I need it if I’m just exchanging she immediately told me to wait and throw the money back into the drive thru thing and didn’t say anything after that I felt like I was profiled at that moment I called thru the drive thru then asked for a manager then I decided to go inside when I went inside she went and hid in the back when I asked for her name no one will give it to me so I time a picture of her as soon as she got back then Brandon humphires “vise president “ of the branch comes to me and said you can’t take pictures but never ask me what happen can he help with anything no instead he turned the whole problem to me instead of asking about where the issue was and why I’m taking a pic of his teller from the first place I’m still gonna report this because no one should have to deal with this what so ever and profiling people is not right at all This was the poorest way to handle the situation from a vise president of the branch I will most def follow up more into this

  Response from the owner

  We are very sorry to hear that you are unhappy about your experience and we would like to listen and learn more. Would you please send your contact information to [email protected] so that we can connect you with a member of local management? Customer service is our top priority and we look forward to the opportunity to serve you.

• C

  Clint McDonald
  1

  I have had my two business accounts and personal account with Arvest since 2006. Lately, the service is TERRIBLE. The branch people are not properly trained and the contact center is almost as bad. Opened a new business account with a more personable local bank today. I’m done with Arvest.

  Response from the owner

  Hi Clint, we’re so sorry to hear that you feel this way and to learn of your recent visit to our location. Customer service is top priority at Arvest, and we would like the opportunity to connect you with a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]?

• J

  John Haywood
  5

  I never have been inside. All my Visits have been drive through. I have ALWAYS received Kind with a Smile Customer Service. I don't always have it together when I rush in to rush back out. But it doesn't matter because the Tellers behind the windows always pull things together and has me on my way within 5 minutes. I have Never pulled out with a Smile on My Face thankful I have a Great Wonderful Bank that's Got My Back. ☮

  Response from the owner

  John Haywood, this is wonderful! We’re so glad you had a good experience with Arvest. Thank you for your review!

• K

  K M
  5

  I just opened an account here and got great service. Specifically, Shantelle took time to show me the best options given the account features I wanted, she was kind and professional and I was in and out in less than an hour! Very happy I chose this bank. It has everything I need.

  Response from the owner

  Hi Kellyloren - We’re glad you had a good experience with Arvest. Thank you for your review!

• w

  wendolyn kirkland
  5

  I opened my first bank account here and got the friendliest agent. Sandra answered all my questions and made sure I knew she was there when I had more. Great bank. 👍👍

  Response from the owner

  Hi Wendolyn, we're pleased to hear about your experience at our branch. We will share your feedback with Sandra and the rest of the team. Welcome to the Arvest family!

• M

  Martial Arts
  5

  My wife & I opened up an account here recently. Service is excellent. Very helpful. Thank you for helping set up our Arvest app.

  Response from the owner

  We are thrilled to hear this! Thank you for choosing Arvest Bank; we appreciate the great review! We will make sure to let the team know you are pleased!

• C

  Colin Harris
  1

  I’m furious right now I need to transfer money into my account from my crypto Tomorrow morning (it’s Saturday) I’m missing out on thousands because of this I hate banking with Arvest you need to be open 7 days a week!!!

  Response from the owner

  Hi Colin, we are sorry to hear that you are unhappy about the operating hours. If you would let us, we would like to connect you with a member of local management to discuss your options and answer any questions you have. Would you please send your contact number to [email protected]?

• E

  Elaine Bozarth
  1

  I love this bsnk, but trying to call them not so much!! I used to be able to call directly snd someone answered the phone. I’ve called 3 times with an automated answering machine snd been on hold over 25 min each time!! Ridiculous!! I just have a question!!!! Elaine Bozarth

  Response from the owner

  Hi Elaine, we're very sorry to hear this and would like to get you the help that you need. Will you please send us your name and contact phone number to [email protected]?

• M

  Max Thomas
  1

  Terrible service here. Not good customer service.

  Response from the owner

  Hi Max, we’re so sorry to hear that you feel this way. Customer service is top priority at Arvest, and we would like the opportunity to connect you with a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]?