Arvest Bank N Broadway, Gladstone

Arvest Bank Reviews

• N

  Ngoc Kieu Phan
  5

  We came in to get our information updated. A teller name Aaron was helping us. He is very polite and taking his name to help us. I like how he handed our card with his both hands.

  Response from the owner

  Thank you for the five-star review! We will be sure to share this great review with the team!

• S

  Sarah C
  1

  I am a current customer at Arvest and have been for 2 years now. I am so embarrassed of this company and this bank in particular. This company has tge worst banking customer service o have ever experienced. I have my own business so I have many accounts at different banks. Today I say goodbye to Arvest. They will no longer have my service as a paying customer. I am done being lied to, and being charged for unknown reasons that know one can explain. Please be careful with this location in particular they have done some very shady things to me and many of my friends.

  Response from the owner

  Hi Sarah. We are sorry to hear you are unsatisfied with your experience at this location. We appreciate you being a dedicated customer for the past couple of years. We’d like to listen and learn more. Would you please send your contact number to reviews @arvest.com so that we can connect you with a member of local management?

• S

  Sandra Montgomery
  5

  Sherri, the Asst Branch Manager was there for us when we needed her with dedication, determination, and ultimately with the result we needed on a banking issue. She was great to deal with and very responsive to our time sensitive need!

  Response from the owner

  Hi Sandra, we very much appreciate your kind words regarding Sherri and will share them with her and the rest of the team! Thank you so much for your kind feedback!

• r

  rccpromotions
  2

  I bank at Arvest because they have late hours. However, by the time I get off work and come in during the late hours often the management left, so I can't get things done that I need to. For example, my comes does a fair amount of manufacturing orders where I need to wire money. When management leaves then I can't wire money. The frustrating thing is I can't call to find out if management is there. The only available number is for their call center in Arkansas. Yesterday I drove 38 minutes to this bank and on the way I called the call center to find out if a manager was there. I was on hold and didn't reach anyone until 34 minutes into the drive, then the call center had to call the physical bank to see if there were managers, so I was 4 minutes away before I found out they didn't have any managers on site that could help. Like I said I'm happy they have late hours, it's just this has happened several times with different locations in different towns and it would definitely be mitigated if customers could call the actual bank itself and if the hold times weren't so long.

  Response from the owner

  rccpromotions, If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• S

  Sarah Wenell
  5

  5 stars for sure! I get the best experience at that particular arvest. Never in there longer than 5minutes! I get the best service in there, as do all of other people that have an account there. All the staff great with kids. I always leave happy& love the staff! They don't judge or treat you wrong in there like northoak trafficway arvest where i was about to close my account how bad they treat me there. Broadway gives me hope! Thank you Broadway arvest for treating my son(2yrs old)& I great in your building! :)

  Response from the owner

  Sarah Wenell We’re glad you had a good experience with Arvest. Thank you for your review!

• T

  Thomas Truong
  5

  We came in to get our information updated. A teller name Aaron was helping us. He is very polite and taking his name to help us. I like how he handed our card with his both hands.

  Response from the owner

  Hi Thomas! Thank you for the five-star review! We will be sure to share this with Aaron and the team!

• S

  Stacy Buie
  5

  Love the staff at the Gladstone location! Most personable service I've ever had from a bank!

  Response from the owner

  Hi Stacy, this is wonderful to hear! We’re so glad you have experienced great customer service at our Gladstone branch. We appreciate your business and your review. We will be sure to pass along your kind words to this branch!

• J

  Jennifer Gott
  2

  Please open this bank back up soon, it's the closest to my house!

  Response from the owner

  Hi Jennifer, we are sorry that you are unhappy about the temporary closure of this location. We will share this feedback with local management. We would like to connect you with a member of local management to discuss alternative options with you. Would you send your contact number to [email protected]?

• P

  Pam coureton
  5

  They have the friendliest customer service!

  Response from the owner

  Hi Pam, thank you so much for this review! We truly appreciate these kind words!