Arvest Bank Prospect Ave, Kansas City

Arvest Bank Reviews

• R

  Rebeca Castanon
  5

  Place has definitely changed over time, I seen a few people that has stayed around throughout the time and staff has definitely changed dramatically with attitudes and support some staff are easygoing and only two seem to be really rude and lack the role of helping people, other than that I’ve been banking for years it’s a good bank

  Response from the owner

  Hi Rebeca, thank you for this five-star review! We are glad to hear that you have enjoyed banking with us and we appreciate having you as a long-time customer! We will be sure to share this feedback with local management.

• V

  Valerie “Truthhurts” Washington
  5

  Professional, outstanding service with a smile! Just opened an account, and was very impressed with Marisol Escobedo and the staff there. She was very knowledgeable about the products and made sure i had a good understanding about my product choice. This let me know that I had made the right banking choice. There are bigger banks, but customer service means everything to me and others. Thanks for all you do!!

  Response from the owner

  Micki Pearson, we’re so glad you had a good experience with Arvest. Thank you for your review! We'll be sure to pass along the kind words to our team!

• A

  Angel Martinez
  5

  I went to create a new checking account and since I walked in until I left was quick, professional and well-organized. The assistant branch manager (Bryan Montelongo) worked with my solicitude and explained me everything I wanted to know and answer all my questions, kindly and friendly at all moment. I extremely recommend this Arvest branch, especially if you speak Spanish only and do not understand all this process.

  Response from the owner

  Angel Martinez, This is Awesome! We’re so glad you had a good experience with Arvest. Thank you for your review!

• M

  Margo M
  1

  This Branch location is racist! This is the only branch in the metropolitan area that doesn't offer the customers a Public restroom. This is done only in the black community. All communities should be treated equally. When I file a complaint with the customer service department my account was closed. I am happy they exposed their racism and did not care about who knows.

  Response from the owner

  We’re sorry to hear that you feel this way. Arvest Bank has several branches within our footprint that do not offer public restrooms for customer use. However, most have restrooms within the building that you are more than welcome to use upon request. Arvest is committed in providing an inclusive environment to all customers and does not tolerate discrimination based on race, ethnicity, or branch locations. We would, however, like to better understand what occurred when/how your account was closed. Would you please send your contact information to [email protected] so that we can listen and learn more about your experience?

• T

  TheAshwil
  1

  This bank is inconsistent and make the rules as they go! Not all but some of the bankers are not at all friendly and major attitude reflects their customer service ! I rate a 0 star but not an option! All other locations are great!

  Response from the owner

  Hi TheAshwil, Oh no, we are so sorry to hear about your experience at our Prospect Ave location in Kansas City. Customer service is top priority at Arvest so we would like to discuss this further to see what we can do to improve. Would you please email your contact information to [email protected] so that we can connect with you? Thank you! -CM

• S

  Stacey G
  5

  Just opened an account and very surprised with both the teller Dana I believe & Brittny was amazing. The customer service these two woman gave me has been unmatched!!! Thanks for being great.

  Response from the owner

  Stacey G Wonderful! We're so glad to hear that you opened an account with us! We'll share your thoughts with the local team! Thank you so much for banking at Arvest and for leaving us a review!

• D

  Desiayanna
  1

  Arvest online banking is a deceptive and fraudulent. They will not allow you to open an online banking over the phone. The want you to go into a branch and pay money to open an account. The customer service both online and in person is rude .

  Response from the owner

  Hi Luna, we’re sorry to hear that you haven’t experienced great customer service and have not enjoyed using our Online Banking. We would like to speak with you about your experiences both online and in person so that we can learn and improve. Would you please send your contact information to [email protected] so that we can connect with you?

• I

  Issadin ISMAIL KOSAR
  5

  Always service is on time and all the employees of this branch are very welcoming and humble people who are well dedicated to the customers they serve I can't exchange arvest bank for any other bank.

  Response from the owner

  Issadin ISMAIL KOSAR Amazing! We're so glad you've been having good experiences with Arvest. Thank you for your review!

• E

  Emma Bonita
  1

  Offered job position, woman called me and didnt explain who she was and said i was being rude for asking. Never apply here, attitude from the first person ive ever spoken to from there. Very unprofessional.

  Response from the owner

  Emma Ray We're so sorry to hear about this. We'd like to hear more about the phone call regarding your job application. Please email us at [email protected] with your phone number or call us at (866) 952-9523.

• L

  Lisa Baker
  1

  Terrible place to bank ..they take all your money in fees of stuff you dont want .they set you in accounts that drain you .and then when you point out their wrong they ignore you or make it seem like you was wrong ..i been waiting over 6 months to get my money back .today they wont even give me an answer...you should be ashamed !!! Taken from the poor ..greedy

  Response from the owner

  Hi Lisa, we're sincerely sorry to hear that you haven't enjoyed banking with Arvest. Customer service is our top priority, so we would like the opportunity to speak with you and learn more about your experiences banking with us so we can learn and improve. Would you please send your contact information to [email protected] so that we can connect with you?