U.S. Bank Branch W Armour Blvd, Kansas City

U.S. Bank Branch Reviews

• T

  Trell West
  1

  This is not a safe bank to leave your money with. At best their bank programs often function as costly, inefficient credit In my experience this bank can’t do math, transactions don’t make sense and you’ll be misled and gaslit for calling them out. Along with multiple customers in line arguing the same thing if you dare to go in. — Obviously a customer wouldn’t and knowingly want to spend more than they have (or they’d get a credit card) so why would they knowingly be aware of a transactions that’s “processing” allow it to not be reflected in the owners account accurately - all while approving new transactions. A proper bank wouldn’t allow customers to pay for things with money they don’t have (because math). Big banks can defend their systems - when they’re changing things around, holding on to things even though you accounted for them with the money you budgeted to spend. Prepare to have your money doing who’s know what for who knows how long and don’t even try to gauge what’s safe to spend because your balance won’t be accurate and they’ll let you overdraft and keep authorizing charges despite their accounting errors that aren’t recognized on their end and that of the user. This is beyond an occasional budgeting error. In my opinion it’s fraud. Customers should have the right to have their transactions declined if they do not have the funds to cover them - because the customer when spending it or funding a transaction believes it to only go through if the funds are there to cover them. DUH Who would willingly spend beyond their means and why would US bank approve of them and their transactions doing that. Again - not good accounting/banking You’d think a bank would be able to know exactly what the customer is safe to spend and have that reflected in authorizations, approvals, transfers and available balances. Do better!

  Response from the owner

  Thank you for taking the time to leave your honest opinion, Trell. We automatically set all account overdraft coverage to No, this will prevent overdraft fees on your daily check card purchases. Customers have the option to change this selection to Yes, which then allows their account to go into negative. We'd be happy to review your account and explain our process further and make sure you're taking advantage of the tools we offer to help manage your account. Please send us an email with your phone number to [email protected], including reference number 0794. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• D

  David F
  1

  This bank is close to my home, and my wife has used US Bank for 20 years, so it made the most sense for our joint account. Recently I applied for a loan to assist with a not for profit I am starting. I applied for a certain amount, but was only approved for a lower amount at a frankly predatory interest rate, which I would not take. This was fine, because I could go to an alternative loan service, whose main requirement was a loan rejection from a large bank. But US Bank/this branch WOULD NOT REJECT ME. They said they would only give "counter offers," so approvals for different amounts rather than a simple decline. (The staff was rude and overbearing the whole time.) So they have left me in a place where I am running out of time to raise funds, the alternative source is perfectly willing but the Armour US Bank refuses to help. Absolutely ridiculous and insulting situation, will not be banking with US any longer.

  Response from the owner

  Good morning, David. Thanks for taking the time to leave a review. We value your long standing relationship and apologize your recent experiences haven't been very good. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0475. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• c

  craig boyle
  1

  I use them for my personal and business banking. The manager was very snappy and rude because he didn’t like that I asked why I had a 10 day hold on a clients check. I will be pulling my accounts…and as the manager said “good luck with that”.

  Response from the owner

  Hello Craig, thank you for taking the time to leave a review. We’d like the opportunity to examine the situation on your behalf. Please send an email to [email protected] with your phone number and reference number 1675. Once we receive the requested information, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris

• N

  Noah Coleman
  1

  Bank staff is rude and unhelpful. One of the benefits of banking with a massive corporate bank should be a higher standard of customer service and accountability. Lobby is uncared for with dying plants and empty desks, clearly bored employees. Highly recommend using another bank entirely or at least a different branch, abysmal.

  Response from the owner

  Good morning, Noah. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0477 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• J

  Josh Wagner
  1

  This bank is the worst, switching soon. Hate going in there, staff clearly doesn't like working there, just a bad experience overall. 0 stars if I could.

  Response from the owner

  Good morning, Josh. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0476 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• A

  Austin Wilson
  5

  Karina and Raymon are a great leadership team. Any problems I have had. They have been able to solve quickly. Raymon is a great manager and Karina is well on her way!

  Response from the owner

  We appreciate the kind words, Austin. We're glad to hear Raymon and Karina have exceeded your expectations during your visits. Take care and we hope to serve you many more times. ^Larisa

• S

  Steven Sweeny
  1

  Every time I go to this bank it is terrible. Today I wasted 40 minutes of my life because the tellers computer kept crashing and I didn’t even get my money deposited. You’re a billion dollar bank and can’t provide your branches with adequate equipment?

• B

  BEIRY ELIAZ
  5

  Karina Guerrero is the best that this bank has, if you need something, just come and look for her, she will help you to open an account or any question, she will always answer you without any professional problem in everything she does. I know if you want to have a unique experience come find her

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Beiry. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kim

• V

  Vanessa Arevalo
  5

  Best first experience I was creating an account with them and the lady that goes by the name Karina was super sweet and very clear. She was such a great help

  Response from the owner

  Wow, 5-stars! It sounds like you had a terrific experience, Vanessa. Thank you for sharing your interaction with us and welcome to the U.S. Bank family. We will be sure to pass on your compliment to branch management. I hope you have an amazing day! ^Larisa

• F

  Fritz Simmon
  1

  Hands down the worst experience I have ever had. I was lied to and badly deceived by multiple people at US Bank and this branch in particular. I was told that I could open a checking account during a $300 promotion period. An employee at this bank told me this in person, told me the promotion was valid, and helped me set up the account in person. Shockingly 6 months later, they came up with excuses for how I did not meet the deadlines on time. I OPENED THE ACCOUNT IN PERSON AT THEIR GUIDANCE. Based on what I was told by their employee, it should have been impossible to not meet the deadlines. They lied to me and got what they wanted from me - my business. I am filing a claim with the Small Claims court. This business is terrible.

  Response from the owner

  Good morning Fritz. Thanks for taking the time to share. We are so sorry to hear this has been your experience with us. I can certainly understand why you're upset. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9812 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather