Arvest Bank W Edmond Rd, Edmond

Arvest Bank Reviews

• S

  S Rose
  1

  If you're looking for a bank to safeguard your money, keep shopping. I've been with Arvest for about eight years, and they used to be great. Periodically, their fraud department would catch nefarious charges to my account, which I was grateful for. Last fall, the thievery intensified. I had my card number stolen three times despite having an RFID-blocking wallet and not using my card at sketchy places like gas pumps or ATMs. However, this week someone stole $1500 from my account, and it didn't get flagged as fraud despite being a very unusual transaction for my account. Instead of treating it like fraud ought to be treated and reimbursing me straight away, the branch manager, Taylor, told me it could be up to ten business days for them to begin investigating and they would decide at that time whether I was entitled to a provisional credit. Imagine a bank deciding whether you're "entitled" to your own money that they let someone steal. The manager even had the audacity to ask me whether I had tried to contact the merchant to resolve the situation. REALLY?! She went on to allege that fraud has been on the rise since Covid, but no one I've spoken to who doesn't bank at Arvest has experienced anything like this. I've withdrawn most of my cash from my account now and went to a bank with a more competent fraud department & better customer service. I would recommend that others do the same. Your money isn't safe if you're banking with Arvest.

  Response from the owner

  We’re sorry to hear that you feel this way and understand your frustrations. We take matters related to fraud seriously, and if you would let us, we would like to connect you to a member of local management to discuss more. Would you please send us your name and contact phone number to [email protected]?

• M

  Manyo Bidnazz
  5

  The young gentleman working the drive thru today was courteous, quick and even made the upsale. He asked about who I was banking with and weather or not I was happy with them, not knowing my wife and I have been discussing leaving our current Bank. These little things really make the experience and puts your location ahead of the competition in our minds. Thanks allot!

  Response from the owner

  We're pleased to hear about your recent experience with our bank in Edmond! Thank you so much for your five-star review. We'll be happy to help you with your banking needs in the future!

• S

  Sunshine Diaz
  1

  No Stars *Update 08/30/2019 I asked the teller 2nd from the right not to loudly count out the amount of the check being cashed due to a co-worker being present I asked if "She" could lower her voice? she said she would but she did not keep her word now the coworker is demanding a raise I just think she could have been a bit more discreet ... (past) 06/22/2018 sometime in the afternoon the teller near the vault? Donna was the teller? poor customer service she did not make eye contact at all not a smile? is life so hard? try giving your life for all of us from a Cross. I tried to engage her via conversation she not once acknowledged me or my presence she is very condescending most times in customer service a smile is the difference in another's life she does not like her job she should seek other employment

  Response from the owner

  Hi Sunshine, we're so sorry to hear about your recent experience at our Edmond, OK branch. We appreciate you taking the time to bring this to our attention and we will use this feedback to ensure it doesn’t happen again. We would like to listen and learn more about your recent visit along with your experiences prior to this one. Would you please send your contact information to [email protected] so that we can connect with you?

• B

  Bulldogdad1000
  1

  I have had it with showing up at the bank and they're closed. They've been closed for at least 6 weeks. So I drove to the other Arvest Bank in Edmond and they're closed as well. I'm ready to take my business elsewhere.

  Response from the owner

  We’re very sorry to hear that you feel this way and to learn of your recent visit to our location. We would like the opportunity to continue earing your business and to connect you with a member of local management to discuss our hours of operation further. Would you please send us your name and contact phone number to [email protected]?

• b

  brett howerton
  1

  Arvest bank just charge me five dollars to cash one of their customers checks arvest is the worst bank in the world I would never bank at an arvest.

• J

  John Pagonis
  5

  Love the service at the Kingston branch on Dan forth and Bryant . Earl is Amazing and all the staff .

• J

  Julie Kelley
  5

  Been using this location for years and years. Always friendly and always helfpul. Love my bank!

  Response from the owner

  Julie Kelley, this is Awesome! We’re so glad you had a good experience with Arvest. Thank you for your review!

• s

  stephen hall
  2

  This 4 0clock shut down is quite inconvenient

  Response from the owner

  Hi Stephen, we understand your frustration and would like to connect you to a member of local management to discuss further. Will you please send us your name and contact phone number to [email protected]?