Arsenal Credit Union Watson Rd, St. Louis

Arsenal Credit Union Reviews

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  Petra Hines
  1

  I was scammed by a company, that used my debit card unauthorized. Arsenal Credit Union took the scammers side and took back the credit they gave me for unauthorized use. My federal assistance money $606.00 for unemployment and school financial aid was taken by this bank. They also stopped my ATM card so that I could not retrieve my unemployment cash. I was their customer since 1995. Better late then never They cannot be trusted. Shady bank. When I ask to speak to higher authorities they told they were not in.

  Response from the owner

  Hello Petra, Thank you for contacting us. We appreciate having the opportunity to discuss your concerns with you and are looking forward to continuing our relationship.

• d

  david grays
  1

  Got treated terribly first I though it was a Joke only to find out I was profiled. They vilified me to the upmost. Simply because I left my I D. All I want was to pay my bill.

  Response from the owner

  We are sorry about your recent experience. We will have a manager reach out to you to resolve your situation as quickly as possible.

• J

  Jessica Ware
  1

  Staff refuses to help me get in to the online payments and continues to charge me the 5 dollar fee to pay over the phone. How am I supposed to get into a website that wont email me my password? Why should I keep paying a fee for something that isn't my fault and no one will help me fix the problem? So rude!

  Response from the owner

  Hi Jessica, We're sorry to hear about your inconvenience. We would love to help you get your online banking account set up and reset your password. You can give us a call at 314.962.6363 or start a live chat on our website whenever you are ready. Our Member Solutions Center reps are available 8-6 Monday through Friday and from 9-12 on Saturdays.

• A

  Aaron Waugh
  1

  I loved this branch! It was my favortie. Unfortunately it looks like they made a few changes recently... due to the changes and my experience the last two days here i will be closing my account with arsenal. I do not any longer recommend them. Bank at your own risk here.

• C

  CRAIG LEE
  5

  Awesome, Awesome, Awesome! Very good interest rate on our auto loan and their customer service is AMAZING!!!!!!! We will always work to give Arsenal CU our business going forward. Thank you for always being kind, respectful, and understanding! Highly recommend!

  Response from the owner

  Hey Craig, Thanks for the awesome review. We're happy to provide you with the interest rate you wanted. We're also happy to provide you with excellent service in our branches or digitally.

• R

  Rebecca Whitworth
  1

  I've banked at Arsenal for many years and cannot continue. While once diligent, reliable, and helpful, they are now no different than a bank. In the past six months, they have mis-processed two separate transactions on my checking account costing me approximately 10 hours worth of time... I'm still waiting for my reimbursement since I'm never getting those hours back. A loan application was completely botched in their system, by their representative who was "helping". It's still never been fixed. I easily found a loan elsewhere rather than waste more time. Their customer service and client care has hit rock bottom. Save yourself the energy, find someone else to aggravate you.

  Response from the owner

  We are surprised to hear about your experience, as we receive a lot of positive feedback from our members about our service. Since this is a confidential matter, we are unable to discuss your situation on a public review site like this. A senior manager will reach out to you later today.

• K

  Kenny Kent
  1

  wanted to pay my loan over the phone because i did not want to visit the branch because i did not feel good.. I was trying to keep other people safe so they charged me a $5.00 fee.. good job keeping your employees safe

  Response from the owner

  Hi Mr. Kent, We are sorry to hear this. We want to make it as easy as possible to pay your Arsenal loan. While there is a $5.00 charge for a one-time phone payment, it is free to set up a recurring payment. Making your loan payment in online or mobile banking is also free to do. If you need help setting up an online banking account, you can start a live chat on our webpage or call us at 314.962.6363, option 6, then 2.

• s

  sean welch
  5

  I've been with Arsenal CU since I was 16yo. I got my first car loan from here, my first credit card, and learned how to be a responsible adult. Credit unions are the best! The people here care, and that makes all the difference in the world between big banks and credit unions. They offer the best and members have an opportunity to serve on the board. It really is an important part of our community.

  Response from the owner

  Thanks, Sean. We're happy to have you as a member and appreciate your business! We are all about helping people any way we can.

• K

  Kirk Holdegraver
  1

  So I'm a very small business owner and I deposited a 1500+ check on Sunday and there is a 6 day hold for part of the money. This hold is on every check for 90 days, even the $300 check I deposited today. This was not explained to me during the opening of the account even though Leslie said she stated it. Maybe I didn't hear here with her mask plus the plastic barrier in between but it should have been emphasized. So now in 7 days I'll be closing my business and my personal checking account. As the first reviewer stated bank at your own risk!!!

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  D R
  1

  Most intentionally consumer unfriendly place ever been to. It's a bank that for some reason hates people and makes it hard for people to give them money, not taking MasterCard, unfriendly staff, programs that no one qualifies for, etc.

  Response from the owner

  Hi Derrick, As a member-owned, financial cooperative, we’re always looking for ways to help the people who bank with us. We’re sorry we weren’t able to find a solution to your recent problem. Please give us a call at 314.962.6363 (extension 6, then 5) and we will try to assist you to the best of our ability. Thanks!