Arrowhead Credit Union Central Ave, Chino

Arrowhead Credit Union Reviews

• E

  El Elyon Guild (El Elyon Gaming)
  1

  Made my wife drive here just to tell her she was the wrong county and couldn’t open an account. Could have told her over the phone! Pay her gas you scammers!

  Response from the owner

  Hi there. We apologize for the miscommunication. I’ve shared your comments with our VP of Member Experience. If you’d like to talk, please give us a call at (800) 743-7228 and ask to speak with her.

• D

  David Snook
  5

  Very satisfied with my questions for today visit And phone calls. Thank you Jamie

  Response from the owner

  Hi David, we are happy to hear you had a great experience at our Chino branch. Jamie and the team will be excited to hear about your kind words!

• A

  Armando Alanis
  5

  I really appreciate all of you at Arrowhead credit Union. All of you been Awesome. I been banking with Arrowhead over 20years. And have been treated like a person not just a number like large banks do. Thank you Arrowhead and your staff is Awesome. I strongly recommend Arrowhead Credit Union

  Response from the owner

  Thank you so much, Armando! We appreciate your membership and the opportunity to serve you.

• m

  mosi blane
  5

  Got a call from Fraud prevention literally 30 seconds after completing a purchase through an app. I ordered food, but the app authorized a purchase in Miami, Fl. I returned their call and spoke with them that yes, I had ordered through an app and everything was ok. I love that they were immediate to check with me if the purchase was fraudulent. Thank you for being so quick to keep my accounts safe!!!

  Response from the owner

  Hi Mosi, we’ve got your back! Thanks for giving us a call to approve the charge.

• M

  Mike Robertson
  5

  They are always helpful and pleasant. I Don't Have An account yet, pay car payments to a shared bank, but I'm going to open an account with them because they so nice. recommended!

• B

  Bee S
  5

  Thanks to Yvette we always get amazing deals! You can never go wrong with her. She has an amazing attitude, always kind, and makes you feel welcomed. Thank you so much Yvette!!!

  Response from the owner

  Thanks! We love making your day – and we know you just made Yvette’s!

• Y

  Yolanda Montes
  5

  Bank here for 8 years. Great service. Great security on line. And in Bank.

  Response from the owner

  Hi Yolanda, we are happy to have you as a member!

• K

  Keela
  1

  Beware of opening an account here with Linda. She is 100% rude and talks over you. There was an issue with my account and I called to clear it up, but all Linda wanted to do was be short and rude as if I was wasting her time. Why come to work everyday if you're going to have a stank attitude? There are thousands of great people who would love to have your job and actually willing to help customers. She does shady business and didn't leave notes on my account making it even more difficult to resolve my problem. Linda should not be working in a client facing business as her customer service skills are horrible!

  Response from the owner

  Hi Keela. I appreciate you taking the time to share your experience and am sorry it fell short of what you’ve come to expect of us. I’ve shared you comments with our VP of Branches who’d like to hear more about your visit. Please give him a call at (800) 743-7228.

• V

  Vianey Velasquez
  1

  This is the WORST branch I have ever came across. Their customer service is far from excellent. I understand accidents happen but when I specifically inform you and make it clear as to what I need done I expected to be done correctly. As a bank I would hope you would be more careful since one error may affect us in many ways. Not to mention when you go in and try to resolve the issue that THEY caused I get the most unprofessional attitude along with an eye roll. Alejandra if you don't feel like dealing with "other peoples mistake" then maybe have someone else step in and help me. At the end of the day wasted time and energy. I would NEVER return to this branch.

  Response from the owner

  Hi Vianey. My apologies, it sounds like your experience was far less than what you’ve come to expect of us. We’d like to hear more about your visit, please call (800) 743-7228 and ask to speak with our VP of Branches. I’ve shared your comments with him.

• J

  Jenny S
  3

  Credit Unions are wonderful but, they've almost always have extra long lines & it moves way to slow. They don't always have enough tellers or they take way to long to get easy transactions completed.