Arrha Credit Union Park Ave, West Springfield

Arrha Credit Union Reviews

• G

  Geoff Klemish
  5

  I recently refinanced my mortgage with ARRHA Credit Union. I worked with Michael Kelly and the process could not have been easier and stress free. During this trying time, Michael was amazing to work with and he even combined my home equity loan into the refi and the rate was amazing. I am saving a ton of money and my new mortgage is also 20 years as opposed to 30 years. I recommend Michael and this credit union to anyone looking for banking, a loan, whatever. You will be extremely happy you did!

• m

  mike avery
  5

  The West Springfield bank manager William Toth spent an hour and a half on the phone with me, helping me to find a picture of a 2 year old check i needed for court.I had given up hope of ever getting it.Bill never gave up till he found it.I have never had that type of service from any business, never mind a bank. Arrha credit union has always treated me fairly and the people that work there are always cordial and friendly . I would recommend them to anyone who is unhappy with their present bank.

• D

  Diane
  5

  I opened an account at Arrha Credit Union because it was right down the street from my work. Opening the account was quick and easy. Everyone who works at the Credit Union is super friendly and knows their stuff. Plus I can take a picture of my paycheck and make the deposit without leaving my office.

  Response from the owner

  We're so happy to hear about your experience with us. Thanks for choosing to bank with us!

• G

  George Norton
  5

  If you're a first-time homebuyer, go see Michael Kelley. My wife and I worked with him buying our first home, and he was always willing to answer questions I had about the process, no matter how silly they were. He always returned my phone calls in a timely manner, and I never once had to chase after him. A consummate professional, glad to have worked with such a great guy.

  Response from the owner

  Hi George, Thanks for the great comments. We agree that Michael is a great guy and glad he was able to walk you through the process. We understand that a home purchase can be complicated one, so... there are no silly questions! Thanks again for your great review!

• r

  rella lee
  3

  3 stars ONLY on the strength of how amazing Bill , and all other staff are, besides one in particular who seems to have a personal issue with me. I’m not greeted nor asked what I need,she takes her sweet time or waits for someone else to assist me. Be professional or get another job! Thanks to all the others who go above and beyond and who are always kind! You rock!

  Response from the owner

  Thank you for your note! We agree, Bill is amazing along with his staff. Sad, to hear about one in particular :^(. We have forwarded your note to Bill as superior member service is Arrha's mission each day! Thank you also for your "go above and beyond" and "you rock" kudos! It's good to hear good news as well as ways we can improve. You keep rock'n as well!

• T

  Tony
  5

  Free checking, free savings, latest banking technology, great mortgage rates, are some of the benefits of membership at Arrha Credit Union. Come in today, become a member of Arrha Credit Union, where we strive to assist our members in reaching their financial goals through superior products and services in a personalized manner.

• J

  Jack Hoffman
  1

  Worst bank ever !!! Tony and Michael like to play games with people s accounts.Would give zero stars if possible

• D

  Dennis Desmarais
  3

  Actually closes at 4:30 pm contrary to online info. Staff tumbling out the door did not even try to feign sympathy for customer arriving late.

  Response from the owner

  Thank you for your posting. You’ve alerted us to the fact that our Google profile hadn’t been updated as quickly as we would have liked. We've contacted Google for their assistance and should have it corrected soon. We apologize that you may have missed our announcements regarding the hours change. We’ve tried to communicate this to all our members by using a variety of communication methods over the last month such as our website, online and mobile app, email, branch signs, Facebook, Teller transactions, etc. We hope to be able to exceed your expectations going forward. Please continue to let us know your thoughts and ideas on ways we can assist. Than you again.

• A

  Annamarie Pagan
  1

  They never answer the phone and let it transfer over to Springfield branch. Ridiculous.